I hope this is in the right place, if not please feel free to move. We have an odd situation and I am not sure where to begin with looking into it. User X is reported in the system as being TL3 However, they have not met the minimum requirements and should still be TL2 Admin logs, check trust lev…

Are you sure they did not meet the requirements before? When you are promoted to TL3, there is a period before the user is downgraded. [image] Understanding Discourse Trust Levels However, in order to avoid constant promotion/demotion situations, there is a 2-week grace period immediately after …

On our Discourse under Admin view it shows TL requirements next to the level and they had definitely not met all of them. In fact, they were well short for some of them like posts read etc.

Perhaps this helps? [user x tl requirements] Despite this, they were marked as TL3. We had another user recently who was only promoted by the system once all checks were green and not before.

That’s a snapshot of the last 100 days and whether they currently qualify for TL3. However, with the grace period as a factor it could be that they qualified for TL3 before that time window and have not yet been auto-demoted (now they no longer qualify). Does that make sense?

Do you have any groups that automatically grant a trust level when the user is added to it?

I am trying to get my head around it but find myself struggling. Are you suggesting that the 100 day snapshot might not be accurate, meaning updated correctly? The numbers seems to suggest a large enough discrepancy that I am not sure how a grace period would fit in here?

I believe so but this user is definitely not part of one of those groups.

[image] Rubi: Are you suggesting that the 100 day snapshot might not be accurate, meaning updated correctly? No, just that it’s a rolling 100 day window. If you could rewind a couple of weeks and look at that 100 day window it may have shown that they had read more posts (or there were less p…

This definitely makes a lot of sense and I appreciate that you took the time to lay it out in this clear manner. Back to User X though; the thing that concerns me is that I know they have not been active enough to have hit TL3 as per your example. It is also the only time I have seen this happen. …

If you and @Moin are saying there is nothing untoward happening then I suppose I will just need to put it down to a quirk on our site perhaps? Appreciate the input and insights.

TL3 But Not TL3 Oddity

Support

Moin August 1, 2025, 5:11pm 2

Are you sure they did not meet the requirements before? When you are promoted to TL3, there is a period before the user is downgraded.

Topic		Replies	Views
TL Grace Period After Requirement Change Feature	4	1251	January 28, 2015
Trust level promotion from T1 to T2 not working? Support trust-levels	8	446	November 8, 2024
User isn't promoted to TL2 Support	13	1199	December 15, 2020
Are conditions to get new Trust level cumulative? Support trust-levels	7	912	April 3, 2020
Feature request: show TL3 requirements to people that have reached TL3 in the past Feature trust-levels	3	107	November 15, 2024

TL3 But Not TL3 Oddity

Related topics