# תבנית נושא למשתמשים חדשים? או... משהו?

**URL:** <https://meta.discourse.org/t/topic-template-for-new-users-or-something/247241>\
**Category:** Product Support\
**Created:** [30 בנובמבר,‏ 2022,‏ 8:07pm UTC](https://meta.discourse.org/t/topic-template-for-new-users-or-something/247241 "2022-11-30T20:07:20Z")\
**Posts on this page:** 1\
**Showing post:** 1

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**Author:** ![ganncamp](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/ganncamp/32/106199_2.png) [@ganncamp](https://meta.discourse.org/u/ganncamp)\
**Post date:** [30 בנובמבר,‏ 2022,‏ 8:07pm UTC](https://meta.discourse.org/t/topic-template-for-new-users-or-something/247241/1 "2022-11-30T20:07:20Z")

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We’re currently running our quarterly NPS again (2 weeks early to avoid the holidays). I glanced at the running results and found a familiar pattern:

 ![Selection_575](https://global.discourse-cdn.com/meta/original/4X/0/a/d/0ad609b08eb93d28238208659daf7eb44044a143.png)  
(Horizontal scroll…)  
 ![Selection_576](https://global.discourse-cdn.com/meta/original/4X/9/6/6/966f06e24e20f6d9000dd0d1f7e371f3c1435f05.png)

The newest users are the least satisfied.

I suspect it’s because they’re the ones who toss out a cryptic:

> Title: [error message]  
> Body: Please do the needful

And assume we’re going to wipe their noses with nothing to go on. And then get frustrated when they don’t get answers right away. Or when the responses are “Care to share what you’ve tried and what the result was?”

I know we have the FAQ and the welcome email &etc. Clearly they’re not reading them (or maybe those things are ineffective…? How would I tell if a user read them & still made these mistakes?)

So I’m wondering if there’s a way to target brand new users (maybe even all TL0) with special guidance _in the post-writing window_.

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