# Issue with not receiving emails

**URL:** https://meta.discourse.org/t/topic/391130
**Category:** Support
**Tags:** email
**Created:** [December 12, 2025, 8:33am UTC](https://meta.discourse.org/t/topic/391130 "2025-12-12T08:33:28Z")
**Posts on this page:** 7
**Page:** 1

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### Author: ![guzhimin](https://avatars.discourse-cdn.com/v4/letter/g/ea666f/32.png) [@guzhimin](https://meta.discourse.org/u/guzhimin)
#### Post date: [December 12, 2025, 8:33am UTC](https://meta.discourse.org/t/topic/391130/1 "2025-12-12T08:33:29Z")

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Hello everyone, I encountered a new problem today. After installing according to the official method, I entered the registration page. After successful registration, a confirmation email is sent. However, my current problem is that I have not received any messages in my email, and I have checked the spam folder, but there is nothing there either. Therefore, I am very confused. I followed the official troubleshooting method, and at least when I checked the logs, no errors appeared. So I am asking everyone here if there is a problem with my `app.yml` configuration.

![image](https://global.discourse-cdn.com/meta/original/4X/b/f/1/bf17ac9eee41e9af4ee346751ee4afa611be7704.png)

And I used `./discourse-doctor` to check and found that there was indeed a problem, but I don’t quite understand this problem.

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<div class="post-metadata">

### Author: ![guzhimin](https://avatars.discourse-cdn.com/v4/letter/g/ea666f/32.png) [@guzhimin](https://meta.discourse.org/u/guzhimin)
#### Post date: [December 12, 2025, 8:35am UTC](https://meta.discourse.org/t/topic/391130/3 "2025-12-12T08:35:59Z")

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Sorry, I am a new user and can only continue writing this way  
 ![image](https://global.discourse-cdn.com/meta/original/4X/f/8/7/f8795630469357d1894e3d7d9c27d880d705f5a2.png)

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### Author: ![NateDhaliwal](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/natedhaliwal/32/313494_2.png) [@NateDhaliwal](https://meta.discourse.org/u/NateDhaliwal)
#### Post date: [December 12, 2025, 11:26am UTC](https://meta.discourse.org/t/topic/391130/4 "2025-12-12T11:26:33Z")

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Does your VPS provider block port 465? What if you try port 587?

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### Author: ![pfaffman](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/pfaffman/32/120154_2.png) [@pfaffman](https://meta.discourse.org/u/pfaffman)
#### Post date: [December 12, 2025, 11:38am UTC](https://meta.discourse.org/t/topic/391130/5 "2025-12-12T11:38:45Z")

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Have you looked at [Troubleshoot email on a new Discourse install](https://meta.discourse.org/t/troubleshoot-email-on-a-new-discourse-install/16326)

The most likely issues are that the port is blocked and that your mail server is not configured for the hostname you’re trying to send from (usually your forum domain)

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<div class="post-metadata">

### Author: ![guzhimin](https://avatars.discourse-cdn.com/v4/letter/g/ea666f/32.png) [@guzhimin](https://meta.discourse.org/u/guzhimin)
#### Post date: [December 13, 2025, 4:22pm UTC](https://meta.discourse.org/t/topic/391130/6 "2025-12-13T16:22:02Z")

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I changed my email address, and this email address has never been registered with Discourse. I solved it using this method.

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### Author: ![NateDhaliwal](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/natedhaliwal/32/313494_2.png) [@NateDhaliwal](https://meta.discourse.org/u/NateDhaliwal)
#### Post date: [December 13, 2025, 11:27pm UTC](https://meta.discourse.org/t/topic/391130/7 "2025-12-13T23:27:04Z")

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Glad you fixed your problem!

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### Author: ![HAWK](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/hawk/32/86627_2.png) [@HAWK](https://meta.discourse.org/u/HAWK)
#### Post date: [December 14, 2025, 12:23am UTC](https://meta.discourse.org/t/topic/391130/8 "2025-12-14T00:23:15Z")

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