# Aliyun email push not working **URL:** https://meta.discourse.org/t/topic/396468 **Category:** Support **Tags:** email **Created:** [February 19, 2026, 4:58am UTC](https://meta.discourse.org/t/topic/396468 "2026-02-19T04:58:57Z") **Posts on this page:** 8 **Page:** 1
### Author: ![AkarinLiu](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/akarinliu/32/539577_2.png) [@AkarinLiu](https://meta.discourse.org/u/AkarinLiu) #### Post date: [February 19, 2026, 4:58am UTC](https://meta.discourse.org/t/topic/396468/1 "2026-02-19T04:58:57Z")
I am currently configuring the Alibaba Cloud email push service for Discourse, but I keep encountering obstacles, and the email push service cannot be used normally. Can you find the problem? ```plaintext ==================== DOCKER INFO ==================== DOCKER VERSION: Docker version 29.2.1, build a5c7197 DOCKER PROCESSES (docker ps -a) CONTAINER ID IMAGE COMMAND CREATED STATUS PORTS NAMES 412d2aebeefc local_discourse/app "/sbin/boot" 4 seconds ago Up 3 seconds 0.0.0.0:80->80/tcp, [::]:80->80/tcp, 0.0.0.0:443->443/tcp, [::]:443->443/tcp app 412d2aebeefc local_discourse/app "/sbin/boot" 4 seconds ago Up 3 seconds 0.0.0.0:80->80/tcp, [::]:80->80/tcp, 0.0.0.0:443->443/tcp, [::]:443->443/tcp app Discourse container app is running ==================== PLUGINS ==================== - git clone https://github.com/discourse/docker_manager.git - git clone https://github.com/sydomo/discourse-cloudflare-turnstile.git WARNING: You have what appear to be non-official plugins. If you are having trouble, you should disable them and try rebuilding again. See https://github.com/discourse/discourse/blob/main/lib/plugin/metadata.rb for the official list. ======================================== Discourse version at communitytest.akarinliu.com: NOT FOUND Discourse version at localhost: NOT FOUND ==================== MEMORY INFORMATION ==================== RAM (MB): 2069 total used free shared buff/cache available Mem: 1973 479 1191 18 492 1493 Swap: 2047 68 1979 ==================== DISK SPACE CHECK ==================== ---------- OS Disk Space ---------- Filesystem Size Used Avail Use% Mounted on /dev/sda1 30G 8.8G 20G 32% / ==================== DISK INFORMATION ==================== Disk /dev/sda: 30 GiB, 32212254720 bytes, 62914560 sectors Disk model: QEMU HARDDISK Units: sectors of 1 * 512 = 512 bytes Sector size (logical/physical): 512 bytes / 512 bytes I/O size (minimum/optimal): 512 bytes / 512 bytes Disklabel type: dos Disk identifier: 0x86a4d272 Device Boot Start End Sectors Size Id Type /dev/sda1 * 2048 62914526 62912479 30G 83 Linux ==================== END DISK INFORMATION ==================== ==================== MAIL TEST ==================== For a robust test, get an address from http://www.mail-tester.com/ Or just send a test message to yourself. Email address for mail test? ('n' to skip) [akarinliu@outlook.com]: Sending mail to akarinliu@outlook.com. . . Testing sending to akarinliu@outlook.com using smtpdm.aliyun.com:465, username:hi@notify.akarinliu.com with plain auth. ==================================== ERROR ==================================== UNKNOWN ERROR! Net::ReadTimeout: Net::ReadTimeout with # =================================== SOLUTION =================================== This is not a common error. No recommended solution exists! Please report the exact error message above to https://meta.discourse.org/ (And a solution, if you find one!) ================================================================================ Replacing: SMTP_PASSWORD Replacing: LETSENCRYPT_ACCOUNT_EMAIL Replacing: DEVELOPER_EMAILS Replacing: DISCOURSE_DB_PASSWORD Replacing: Sending mail to ==================== DONE! ==================== Would you like to serve a publicly available version of this file? (Y/n) n 'Publicly available log not generated. You can examine the output of this script with LESS=-Ri less /tmp/discourse-debug.txt BUT FIRST, make sure that you know the first three commands below!!! Commands to know when viewing the file with the above command (called 'less'): q -- quit /error -- search for the word 'error' n -- search for the next occurrence g -- go to the beginning of the file f -- go forward a page b -- go back a page G -- go to the end of the file ``` ---
### Author: ![itsbhanusharma](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/itsbhanusharma/32/180717_2.png) [@itsbhanusharma](https://meta.discourse.org/u/itsbhanusharma) #### Post date: [February 19, 2026, 6:14am UTC](https://meta.discourse.org/t/topic/396468/2 "2026-02-19T06:14:03Z")
> [@AkarinLiu](#): > > ```plaintext > Testing sending to akarinliu@outlook.com using smtpdm.aliyun.com:465, username:hi@notify.akarinliu.com with plain auth. > ==================================== ERROR ==================================== > UNKNOWN ERROR! > Net::ReadTimeout: Net::ReadTimeout with # > > ``` Are you able to telnet into the smtp server? `telnet smtpadm.aliyun.com 465` ---
### Author: ![AkarinLiu](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/akarinliu/32/539577_2.png) [@AkarinLiu](https://meta.discourse.org/u/AkarinLiu) #### Post date: [February 20, 2026, 3:50am UTC](https://meta.discourse.org/t/topic/396468/3 "2026-02-20T03:50:58Z")
Yes, but port 465 cannot be used to send emails. ---
### Author: ![itsbhanusharma](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/itsbhanusharma/32/180717_2.png) [@itsbhanusharma](https://meta.discourse.org/u/itsbhanusharma) #### Post date: [February 20, 2026, 4:25am UTC](https://meta.discourse.org/t/topic/396468/4 "2026-02-20T04:25:58Z")
This could be due to something specific to your ESP, there were recent reports from another ESP causing issues, does aliyun support any other ports for sending? ---
### Author: ![AkarinLiu](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/akarinliu/32/539577_2.png) [@AkarinLiu](https://meta.discourse.org/u/AkarinLiu) #### Post date: [February 20, 2026, 4:34am UTC](https://meta.discourse.org/t/topic/396468/5 "2026-02-20T04:34:13Z")
Supports sending emails on ports 25 and 80; port 465 cannot be used normally. ---
### Author: ![itsbhanusharma](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/itsbhanusharma/32/180717_2.png) [@itsbhanusharma](https://meta.discourse.org/u/itsbhanusharma) #### Post date: [February 20, 2026, 4:54am UTC](https://meta.discourse.org/t/topic/396468/6 "2026-02-20T04:54:52Z")
They don’t support 587 or 2525? ---
### Author: ![AkarinLiu](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/akarinliu/32/539577_2.png) [@AkarinLiu](https://meta.discourse.org/u/AkarinLiu) #### Post date: [February 20, 2026, 5:05am UTC](https://meta.discourse.org/t/topic/396468/7 "2026-02-20T05:05:15Z")
Yes, I submitted feedback to the official channels requesting that the service provider offer port 587 for email push services. ![Image](https://global.discourse-cdn.com/meta/original/4X/2/2/f/22fea341f014ea1f2abf553b33ea28543dec46d0.jpeg) ---
### Author: ![AkarinLiu](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/akarinliu/32/539577_2.png) [@AkarinLiu](https://meta.discourse.org/u/AkarinLiu) #### Post date: [March 1, 2026, 3:45am UTC](https://meta.discourse.org/t/topic/396468/8 "2026-03-01T03:45:07Z")
I switched from Alibaba Cloud Mail Push Service to Brevo because my Outlook was not receiving emails, and the IP was being rejected…