Having experimented a bit more now, it looks to me like the “Allow topics with identical, duplicate titles” settings only apply to topics created via the website, and not those received by email. I’ve opened up a feature request to extend topics when an email’s subject matches its title rather than creating a multitude of topics with the identical title.
BradCray
(Brad Chamberlain)
2
Related topics
| Topic | Replies | Views | Activity | |
|---|---|---|---|---|
| Feature Request: Auto-extend a topic when an email's subject matches its title | 2 | 541 | September 9, 2020 | |
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| Allow same posting via mail-in to more than one category? | 9 | 489 | July 15, 2023 | |
| Email-in to multiple categories | 25 | 3470 | March 14, 2022 | |
| Reject email if title already used | 2 | 448 | February 15, 2022 |