# Triggering alerts when topic not solved/handled/replied
**URL:** https://meta.discourse.org/t/triggering-alerts-when-topic-not-solved-handled-replied/68865
**Category:** Feature
**Created:** [August 27, 2017, 7:49am UTC](https://meta.discourse.org/t/triggering-alerts-when-topic-not-solved-handled-replied/68865 "2017-08-27T07:49:48Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@schungx](https://meta.discourse.org/u/schungx)
#### Post date: [August 27, 2017, 7:49am UTC](https://meta.discourse.org/t/triggering-alerts-when-topic-not-solved-handled-replied/68865/1 "2017-08-27T07:49:48Z")
Is there a feature to automatically alert staff (or some team) that a topic has not been solved/handled/replied to for a period of time?
This will make the `solved` plugin much more powerful.
What would be perfect is an _escalation level_ type of trigger:
1. If unsolved for _X_ days, a particular `@team` gets a PM
2. If unsolved for _Y_ days, all staff get a PM
3. If unsolved for _Z_ days, some email got sent to some hot honcho to call down fire and doom
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### Author:  [@erlend\_sh](https://meta.discourse.org/u/erlend_sh)
#### Post date: [August 28, 2017, 2:21pm UTC](https://meta.discourse.org/t/triggering-alerts-when-topic-not-solved-handled-replied/68865/2 "2017-08-28T14:21:45Z")
Similar requests have come up before, and they’ve very valid. Item #0 on this list however is to ask users to mark their questions as solved:
> [@Notify a question's author with request to choose and mark a solution](https://meta.discourse.org/t/a-feature-for-the-accepted-answer-plugin-send-a-letter-to-a-questions-author-with-request-to-choose-and-mark-a-solution/36069):
>
> I see the feature in the [Lithium Forums](http://www.lithium.com/products-solutions/online-communities/forums) software: it send a letter to a question’s author in a week after the question to engage him to choose a solution: Your topic recently received a reply. Topic: … Date: … Did it solve your problem? Click here to view the reply and mark one as an Accepted Solution. This helps others find helpful answers in the community too!
We’d be happy to sponsor this work if anyone wants to take it on.
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### Author:  [@schungx](https://meta.discourse.org/u/schungx)
#### Post date: [August 28, 2017, 2:57pm UTC](https://meta.discourse.org/t/triggering-alerts-when-topic-not-solved-handled-replied/68865/3 "2017-08-28T14:57:20Z")
Pity we don’t have any Ruby programmers in-house, or we may take a whack on this…