It is almost 3 days since I am contacting Mandrill App Team about a bug in their billing system. But despite emailing them several times, I have not heard a single response from them.
Our Forum is expanding on daily basis and the number of emails sent each day are around 1K. We exceeded the 12K limit and most of our emails are in mandrill backlog and none of our member is receiving any Email notification. New users can not signup due to no email being received for account activation. We are totally helpless in this case!
Their billing system has a credit card option and no option for paypal. I did try with my Visa Card but mandrill is throwing an error (Invalid request - Error 418) or sometimes it says that “Your bank has rejected the request” something similar.
I contacted my bank and they said that everything is normal on my USD account and VISA card, the problem is with Mandrill billing system which is surely incompetent.
Why discourse Chose mandrill when it has such a poor customer service?