# Troubleshooting omitted content from incoming emails

**URL:** https://meta.discourse.org/t/troubleshooting-omitted-content-from-incoming-emails/201266
**Category:** Support
**Created:** [August 21, 2021, 2:41pm UTC](https://meta.discourse.org/t/troubleshooting-omitted-content-from-incoming-emails/201266 "2021-08-21T14:41:25Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![Simon\_Manning](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/simon_manning/32/198596_2.png) [@Simon\_Manning](https://meta.discourse.org/u/Simon_Manning)
#### Post date: [August 21, 2021, 2:41pm UTC](https://meta.discourse.org/t/troubleshooting-omitted-content-from-incoming-emails/201266/1 "2021-08-21T14:41:25Z")

</div>

I’m looking into some posts that have content omitted from them after importing emails from a mailing list. Some emails wrap headings/sections with “ ~~~~~~~~~~~~~~~~ ” lines and the first occurrence of that on its own line, plus everything below gets omitted from the Discourse post.

Inspecting the email on the post, I can see the original base64 encoded email and switching to the Text tab, I can see that it has decoded that without omitting anything.

```plaintext
./launcher enter app
rails c
Post.find_by(id: 154678)
=> #<Post:0x000055b8da925e08
...

```

Using rails, I can see that the `raw` column stops immediately before the first “ ~~~~~~~~~~~~~~~~ ” and the `cooked` column obviously contains the same as `raw` but appropriate for HTML. I’ve tried changing some settings related to trimming emails but I’m unsure how to test if those make a difference.

As I understand it, using Rebuild HTML on the post or issuing `Post.find_by(id: 154678).rebake!` in rails will take the contents of `raw` and build HTML, setting `cooked`. I don’t know if it will take the contents of `raw_email` and process that again though, so I’m unsure how to test if the changed settings are having any effect.

How should I tell Discourse to reprocess `raw_email` of the post if `rebake!` doesn’t do that, so that I can be sure I’m troubleshooting correctly?

If you have any thoughts on how to prevent the content from being omitted, those are of course welcome as well.

---

<div class="post-metadata">

### Author: ![Simon\_Manning](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/simon_manning/32/198596_2.png) [@Simon\_Manning](https://meta.discourse.org/u/Simon_Manning)
#### Post date: [August 22, 2021, 6:17pm UTC](https://meta.discourse.org/t/troubleshooting-omitted-content-from-incoming-emails/201266/2 "2021-08-22T18:17:10Z")

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Continuing to search for related topics, I stumbled upon the Advanced Test feature under Emails in Admin. I suspected this would be the thing doing it but using that feature, I confirmed that it is the `trim incoming emails` setting causing this, described as `Trim part of the incoming emails that isn't relevant.`

With that setting turned off, I get the correct results for those emails but rebaking doesn’t appear to reprocess the emails so the question remains: How do I tell Discourse to reprocess posts from their incoming emails?

---

<div class="post-metadata">

### Author: ![Simon\_Manning](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/simon_manning/32/198596_2.png) [@Simon\_Manning](https://meta.discourse.org/u/Simon_Manning)
#### Post date: [August 23, 2021, 9:45pm UTC](https://meta.discourse.org/t/troubleshooting-omitted-content-from-incoming-emails/201266/3 "2021-08-23T21:45:34Z")

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Digging through the repository looking for any code that deals with handling emails, I eventually found the rake task `posts:refresh_emails` which takes an optional topic ID. Using the following, as the name implies, reprocessed the emails and also rebaked all the posts in the specified topic.

```plaintext
cd /var/discourse
./launcher enter app
rake posts:refresh_emails['24961']

```

This provided the posts in that topic untrimmed as expected with `trim incoming emails` disabled. That did expose another issue I need to deal with before I can proceed but that’s not for this topic. To refresh all emails across all topics, I will be able to use the rake task as follows.

```plaintext
cd /var/discourse
./launcher enter app
rake posts:refresh_emails

```

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<div class="post-metadata">

### Author: ![system](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/system/32/443519_2.png) [@system](https://meta.discourse.org/u/system)
#### Post date: [September 22, 2021, 9:46pm UTC](https://meta.discourse.org/t/troubleshooting-omitted-content-from-incoming-emails/201266/4 "2021-09-22T21:46:10Z")

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