# Trust Level locked after manual promotion
**URL:** https://meta.discourse.org/t/trust-level-locked-after-manual-promotion/115256
**Category:** Support
**Created:** [April 16, 2019, 7:03pm UTC](https://meta.discourse.org/t/trust-level-locked-after-manual-promotion/115256 "2019-04-16T19:03:46Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@Thomas\_G](https://meta.discourse.org/u/Thomas_G)
#### Post date: [April 16, 2019, 7:03pm UTC](https://meta.discourse.org/t/trust-level-locked-after-manual-promotion/115256/1 "2019-04-16T19:03:46Z")
After manually promoting a user to TL3, the TL automatically locks. Once you click Unlock , the user gets demoted back to TL1. Is this normal?
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### Author:  [@Stephen](https://meta.discourse.org/u/Stephen)
#### Post date: [April 16, 2019, 7:30pm UTC](https://meta.discourse.org/t/trust-level-locked-after-manual-promotion/115256/2 "2019-04-16T19:30:56Z")
If they don’t meet the criteria for a trust level then they will be demoted, yes. The lock is for when you want to override the automated criteria.
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### Author:  [@Thomas\_G](https://meta.discourse.org/u/Thomas_G)
#### Post date: [April 16, 2019, 7:48pm UTC](https://meta.discourse.org/t/trust-level-locked-after-manual-promotion/115256/3 "2019-04-16T19:48:34Z")
Yeah, now I get it. I was a bit confused with the `Lock Trust Level` thing, but now I totally understand its function. Thank you for helping me clearing things up 🙂
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### Author:  [@HAWK](https://meta.discourse.org/u/HAWK)
#### Post date: [April 17, 2019, 2:41am UTC](https://meta.discourse.org/t/trust-level-locked-after-manual-promotion/115256/4 "2019-04-17T02:41:04Z")