Trying to reset password without any luck


(Michal Jurník) #1

Hi all!

I have a problem with sending new password to my e-mail.

I send an invitation (as admin), log in from invitation e-mail link and try to reset password. Everything works fine, UI tells me that the e-mail with a new password was send but I don’t receive anything.

I looked into activity log and there’s literally nothing. Any idea what’s going on?

Thanks for help!

(Felix Freiberger) #2

Are you using a recommended Docker-based install?

Is sidekiq running? Try visiting /sidekiq to check its health.

(Michal Jurník) #3

Thank you for reaction Felix.

Yes, there is some failures.

(Felix Freiberger) #4

Try having a look at /log to see whether there are any related log entries.

(Michal Jurník) #5

Log is perfectly clear. Unfortunately, there is nothing to see.

(Felix Freiberger) #6

In that case, I’d assume that your email is sent but has deliverability issues.

Try this:

  1. Go to
  2. Copy the email you get.
  3. Go to /admin/email and trigger a test email to the address you triggered.
  4. Click the button on Mail Tester and post the results.

(Michal Jurník) #7

Nope, It works properly. Still I am not getting any e-mails except the invitation e-mail.

Any other idea?

Thank you for any information

(Felix Freiberger) #8

Can you post the results from

Also, can you answer this question?

(Michal Jurník) #9

Actually, I install it right to the Azure through this link: Bitnami Open Source Applications for Microsoft Azure

Thank you Felix for your advise. Finally solve it.

The reason was SPF limitation of my SendGrid account. I changed the SMTP relay to my Gmail account and it works now.

(Felix Freiberger) #10

Ouch. The Bitnami install is unsupported and appears to be subtly broken judging by the support requests that surface here.
I highly recommend that you take a backup of your site, reinstall using these instructions and restore your backup to avoid issues later.

(Jay Pfaffman) #11

That’s a violation of Google’s terms of service and won’t work for long.

(Michal Jurník) #12

Thank you guys for answers.

I am a little bit angry now because of unsupported version.

Therefore It’s definitely time to consider hosted solution.

(Jay Pfaffman) #13

You can do your own self-hosted install by following these directions.