# Unable to download PDF

**URL:** <https://meta.discourse.org/t/unable-to-download-pdf/136957>\
**Category:** Product Support\
**Created:** [December 24, 2019, 9:23am UTC](https://meta.discourse.org/t/unable-to-download-pdf/136957 "2019-12-24T09:23:58Z")\
**Posts on this page:** 1\
**Showing post:** 7

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**Author:** ![ashishprajapati](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/ashishprajapati/32/179871_2.png) [@ashishprajapati](https://meta.discourse.org/u/ashishprajapati)\
**Post date:** [December 26, 2019, 10:09am UTC](https://meta.discourse.org/t/unable-to-download-pdf/136957/7 "2019-12-26T10:09:55Z")

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> [@Stephen](#):
>
> The screenshot looks like it was uploaded using discourse, but the URL path looks like a tidied short url rather than the real thing?

Yes @Stephen, I am able to upload the file smoothly using my discourse but, it’s not allowing me to download. ☹

Please have a look at this screenshot, It’s having a **download** button. When I tried click on it, I am not able to download.

 ![test](https://global.discourse-cdn.com/meta/original/3X/2/7/2719f67251243d61e033fe3e33c078bc31a9b118.png)

That’s the error raised when I tried to download the image using download button. ( Download button probably using **send\_data** ruby function )

 ![Screenshot from 2019-12-26 15-37-57](https://global.discourse-cdn.com/meta/original/3X/a/c/ac12a3f472ace2bde164cfa4ecbdab0813197b2c.png)

I just want to undrestand that this is something wrong with NGINX or any other directories permission related issue.

Thanks

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