# Niet in staat om thema's online te installeren in de backend van de website
**URL:** https://meta.discourse.org/t/unable-to-install-themes-online-in-the-website-backend/345945
**Category:** Support
**Tags:** air-theme
**Created:** [7 januari 2025 om 07:21 UTC](https://meta.discourse.org/t/unable-to-install-themes-online-in-the-website-backend/345945 "2025-01-07T07:21:30Z")
**Posts on this page:** 15
**Page:** 1
### Author:  [@kuojing](https://meta.discourse.org/u/kuojing)
#### Post date: [7 januari 2025 om 07:21 UTC](https://meta.discourse.org/t/unable-to-install-themes-online-in-the-website-backend/345945/1 "2025-01-07T07:21:30Z")
Error: There was an error cloning the git repository, access was denied or the repository could not be found
：
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### Author:  [@kuojing](https://meta.discourse.org/u/kuojing)
#### Post date: [7 januari 2025 om 07:34 UTC](https://meta.discourse.org/t/unable-to-install-themes-online-in-the-website-backend/345945/2 "2025-01-07T07:34:52Z")
I can only upload the theme installation package locally. Does anyone know where to download the installation package?
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### Author:  [@supermathie](https://meta.discourse.org/u/supermathie)
#### Post date: [7 januari 2025 om 07:47 UTC](https://meta.discourse.org/t/unable-to-install-themes-online-in-the-website-backend/345945/3 "2025-01-07T07:47:06Z")
Is the theme you are trying to install public or private?
What’s the git URL you are supplying?
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### Author:  [@kuojing](https://meta.discourse.org/u/kuojing)
#### Post date: [7 januari 2025 om 07:56 UTC](https://meta.discourse.org/t/unable-to-install-themes-online-in-the-website-backend/345945/4 "2025-01-07T07:56:37Z")
[https://github.com/discourse/discourse-air](https://github.com/discourse/discourse-air)
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### Author:  [@kuojing](https://meta.discourse.org/u/kuojing)
#### Post date: [7 januari 2025 om 07:57 UTC](https://meta.discourse.org/t/unable-to-install-themes-online-in-the-website-backend/345945/5 "2025-01-07T07:57:49Z")
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### Author:  [@NateDhaliwal](https://meta.discourse.org/u/NateDhaliwal)
#### Post date: [7 januari 2025 om 11:24 UTC](https://meta.discourse.org/t/unable-to-install-themes-online-in-the-website-backend/345945/7 "2025-01-07T11:24:40Z")
So, if you press the ‘Install’ button, the message will appear? What if installed it directly from a Git repository, using [this URL](https://github.com/discourse/discourse-air.git)?
It’s strange, since I can’t repro this on Theme Creator, and it looks like it has the correct configuration stuff (about.json, public repo, etc).
If you still can’t install, could you try a hard reload of the page and try again?
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### Author:  [@kuojing](https://meta.discourse.org/u/kuojing)
#### Post date: [7 januari 2025 om 11:32 UTC](https://meta.discourse.org/t/unable-to-install-themes-online-in-the-website-backend/345945/8 "2025-01-07T11:32:54Z")
Error: There was an error cloning the Git repository, access was denied or the repository could not be found
---
### Author:  [@NateDhaliwal](https://meta.discourse.org/u/NateDhaliwal)
#### Post date: [7 januari 2025 om 11:33 UTC](https://meta.discourse.org/t/unable-to-install-themes-online-in-the-website-backend/345945/9 "2025-01-07T11:33:40Z")
Interesting. Did you reload the page?
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### Author:  [@Canapin](https://meta.discourse.org/u/Canapin)
#### Post date: [7 januari 2025 om 11:55 UTC](https://meta.discourse.org/t/unable-to-install-themes-online-in-the-website-backend/345945/10 "2025-01-07T11:55:37Z")
Could it be because GitHub is sometimes difficult to access from China without VPN? I’ve seen this mentioned several times on meta.
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### Author:  [@pfaffman](https://meta.discourse.org/u/pfaffman)
#### Post date: [7 januari 2025 om 19:48 UTC](https://meta.discourse.org/t/unable-to-install-themes-online-in-the-website-backend/345945/11 "2025-01-07T19:48:49Z")
[https://github.com/dautovri/mirrors-china](https://github.com/dautovri/mirrors-china)
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### Author:  [@kuojing](https://meta.discourse.org/u/kuojing)
#### Post date: [8 januari 2025 om 00:33 UTC](https://meta.discourse.org/t/unable-to-install-themes-online-in-the-website-backend/345945/12 "2025-01-08T00:33:27Z")
I saw from the log that there was an error in the email configuration. I am curious if the email configuration will affect the installation of the theme?
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### Author:  [@supermathie](https://meta.discourse.org/u/supermathie)
#### Post date: [8 januari 2025 om 00:42 UTC](https://meta.discourse.org/t/unable-to-install-themes-online-in-the-website-backend/345945/13 "2025-01-08T00:42:31Z")
> [@kuojing](#):
>
> I am curious if the email configuration will affect the installation of the theme?
It will not, no.
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### Author:  [@kuojing](https://meta.discourse.org/u/kuojing)
#### Post date: [8 januari 2025 om 00:56 UTC](https://meta.discourse.org/t/unable-to-install-themes-online-in-the-website-backend/345945/14 "2025-01-08T00:56:23Z")
The error log content is as follows:
```plaintext
Message (8685 copies reported)
Job exception: Net::SMTPAuthenticationError
Backtrace
/var/www/discourse/vendor/bundle/ruby/3.3.0/gems/net-smtp-0.5.0/lib/net/smtp/authenticator.rb:45:in `finish'
/var/www/discourse/vendor/bundle/ruby/3.3.0/gems/net-smtp-0.5.0/lib/net/smtp/auth_login.rb:8:in `auth'
/var/www/discourse/vendor/bundle/ruby/3.3.0/gems/net-smtp-0.5.0/lib/net/smtp.rb:875:in `authenticate'
/var/www/discourse/vendor/bundle/ruby/3.3.0/gems/net-smtp-0.5.0/lib/net/smtp.rb:687:in `do_start'
/var/www/discourse/vendor/bundle/ruby/3.3.0/gems/net-smtp-0.5.0/lib/net/smtp.rb:642:in `start'
/var/www/discourse/vendor/bundle/ruby/3.3.0/gems/mail-2.8.1/lib/mail/network/delivery_methods/smtp.rb:109:in `start_smtp_session'
/var/www/discourse/vendor/bundle/ruby/3.3.0/gems/mail-2.8.1/lib/mail/network/delivery_methods/smtp.rb:100:in `deliver!'
/var/www/discourse/vendor/bundle/ruby/3.3.0/gems/mail-2.8.1/lib/mail/message.rb:269:in `deliver!'
/usr/local/lib/ruby/3.3.0/delegate.rb:87:in `method_missing'
/var/www/discourse/lib/email/sender.rb:296:in `send'
/var/www/discourse/app/jobs/regular/user_email.rb:79:in `send_user_email'
/var/www/discourse/app/jobs/regular/user_email.rb:39:in `execute'
/var/www/discourse/app/jobs/base.rb:316:in `block (2 levels) in perform'
/var/www/discourse/vendor/bundle/ruby/3.3.0/gems/rails_multisite-6.1.0/lib/rails_multisite/connection_management/null_instance.rb:49:in `with_connection'
/var/www/discourse/vendor/bundle/ruby/3.3.0/gems/rails_multisite-6.1.0/lib/rails_multisite/connection_management.rb:21:in `with_connection'
/var/www/discourse/app/jobs/base.rb:303:in `block in perform'
/var/www/discourse/app/jobs/base.rb:299:in `each'
/var/www/discourse/app/jobs/base.rb:299:in `perform'
/var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-6.5.12/lib/sidekiq/processor.rb:202:in `execute_job'
/var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-6.5.12/lib/sidekiq/processor.rb:170:in `block (2 levels) in process'
/var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-6.5.12/lib/sidekiq/middleware/chain.rb:177:in `block in invoke'
/var/www/discourse/lib/sidekiq/pausable.rb:132:in `call'
/var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-6.5.12/lib/sidekiq/middleware/chain.rb:179:in `block in invoke'
/var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-6.5.12/lib/sidekiq/middleware/chain.rb:182:in `invoke'
/var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-6.5.12/lib/sidekiq/processor.rb:169:in `block in process'
/var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-6.5.12/lib/sidekiq/processor.rb:136:in `block (6 levels) in dispatch'
/var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-6.5.12/lib/sidekiq/job_retry.rb:113:in `local'
/var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-6.5.12/lib/sidekiq/processor.rb:135:in `block (5 levels) in dispatch'
/var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-6.5.12/lib/sidekiq.rb:44:in `block in '
/var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-6.5.12/lib/sidekiq/processor.rb:131:in `block (4 levels) in dispatch'
/var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-6.5.12/lib/sidekiq/processor.rb:263:in `stats'
/var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-6.5.12/lib/sidekiq/processor.rb:126:in `block (3 levels) in dispatch'
/var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-6.5.12/lib/sidekiq/job_logger.rb:13:in `call'
/var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-6.5.12/lib/sidekiq/processor.rb:125:in `block (2 levels) in dispatch'
/var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-6.5.12/lib/sidekiq/job_retry.rb:80:in `global'
/var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-6.5.12/lib/sidekiq/processor.rb:124:in `block in dispatch'
/var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-6.5.12/lib/sidekiq/job_logger.rb:39:in `prepare'
/var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-6.5.12/lib/sidekiq/processor.rb:123:in `dispatch'
/var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-6.5.12/lib/sidekiq/processor.rb:168:in `process'
/var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-6.5.12/lib/sidekiq/processor.rb:78:in `process_one'
/var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-6.5.12/lib/sidekiq/processor.rb:68:in `run'
/var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-6.5.12/lib/sidekiq/component.rb:8:in `watchdog'
/var/www/discourse/vendor/bundle/ruby/3.3.0/gems/sidekiq-6.5.12/lib/sidekiq/component.rb:17:in `block in safe_thread'
```
---
### Author:  [@kuojing](https://meta.discourse.org/u/kuojing)
#### Post date: [8 januari 2025 om 01:18 UTC](https://meta.discourse.org/t/unable-to-install-themes-online-in-the-website-backend/345945/15 "2025-01-08T01:18:44Z")
In Chinese Mainland, sometimes you can access GitHub without VPN. The opening speed is very slow, but my server is in Hong Kong, China
---
### Author:  [@kuojing](https://meta.discourse.org/u/kuojing)
#### Post date: [8 januari 2025 om 04:03 UTC](https://meta.discourse.org/t/unable-to-install-themes-online-in-the-website-backend/345945/16 "2025-01-08T04:03:48Z")
I initially suspect that there is a conflict with the server’s firewall, as there have been significant issues with the firewall during installation