# Unable to log into my discourse - "You can't log in as xxx from that IP address."

**URL:** https://meta.discourse.org/t/unable-to-log-into-my-discourse-you-cant-log-in-as-xxx-from-that-ip-address/27128
**Category:** Support
**Created:** [2 Abril, 2015 17:17 UTC](https://meta.discourse.org/t/unable-to-log-into-my-discourse-you-cant-log-in-as-xxx-from-that-ip-address/27128 "2015-04-02T17:17:08Z")
**Posts on this page:** 9
**Page:** 1

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### Author: ![tobiaseigen](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/tobiaseigen/32/539204_2.png) [@tobiaseigen](https://meta.discourse.org/u/tobiaseigen)
#### Post date: [2 Abril, 2015 17:17 UTC](https://meta.discourse.org/t/unable-to-log-into-my-discourse-you-cant-log-in-as-xxx-from-that-ip-address/27128/1 "2015-04-02T17:17:08Z")

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Uh oh - I am having a problem!

Update: my suspicion is that this is about cloudflare, and the way we block IP addresses when deleting users. Is there any way to fix this so we can log into our discourse again??

 ![](https://global.discourse-cdn.com/meta/original/3X/3/2/329247263602c713382c7cf34c3ae8d8439a853c.png)

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### Author: ![neil](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/neil/32/102150_2.png) [@neil](https://meta.discourse.org/u/neil)
#### Post date: [2 Abril, 2015 18:38 UTC](https://meta.discourse.org/t/unable-to-log-into-my-discourse-you-cant-log-in-as-xxx-from-that-ip-address/27128/2 "2015-04-02T18:38:48Z")

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You’ll need to go into the rails console or postgresql command line and delete the ScreenedIpAddress record for your IP address.

```plaintext
s = ScreenedIpAddress.match_for_ip_address("...")
s.destroy

```

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### Author: ![tobiaseigen](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/tobiaseigen/32/539204_2.png) [@tobiaseigen](https://meta.discourse.org/u/tobiaseigen)
#### Post date: [2 Abril, 2015 20:11 UTC](https://meta.discourse.org/t/unable-to-log-into-my-discourse-you-cant-log-in-as-xxx-from-that-ip-address/27128/3 "2015-04-02T20:11:45Z")

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Thanks, @neil! I’m happy to do this but don’t know how to do it. Would you be willing to give me steps? I’d really appreciate it.

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### Author: ![neil](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/neil/32/102150_2.png) [@neil](https://meta.discourse.org/u/neil)
#### Post date: [2 Abril, 2015 21:48 UTC](https://meta.discourse.org/t/unable-to-log-into-my-discourse-you-cant-log-in-as-xxx-from-that-ip-address/27128/4 "2015-04-02T21:48:21Z")

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Using the standard Docker install:

```plaintext
cd /var/discourse
sudo -E ./launcher enter app
rails c
s = ScreenedIpAddress.match_for_ip_address("...")
s.destroy

```

You might have used a different name than “app” for your yml file.

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### Author: ![riking](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/riking/32/170938_2.png) [@riking](https://meta.discourse.org/u/riking)
#### Post date: [3 Abril, 2015 02:14 UTC](https://meta.discourse.org/t/unable-to-log-into-my-discourse-you-cant-log-in-as-xxx-from-that-ip-address/27128/5 "2015-04-03T02:14:22Z")

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Use `ScreenedIpAddress.all` to see what’s there and which ones you need to delete.

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### Author: ![tobiaseigen](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/tobiaseigen/32/539204_2.png) [@tobiaseigen](https://meta.discourse.org/u/tobiaseigen)
#### Post date: [3 Abril, 2015 15:55 UTC](https://meta.discourse.org/t/unable-to-log-into-my-discourse-you-cant-log-in-as-xxx-from-that-ip-address/27128/6 "2015-04-03T15:55:03Z")

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thanks everyone! so what worked for me ultimately was:

1. log in using my phone (where I had not yet logged out!) and grab the user list, which includes IP address for users
2. opened rails console using [commands provided elsewhere](https://meta.discourse.org/t/how-do-i-open-the-rails-console-in-discourse-docker-in-production-mode/16970/4) by @sam, then [ran commands](https://meta.discourse.org/t/unable-to-log-into-my-discourse-you-cant-log-in-as-xxx-from-that-ip-address/27128/2) provided by @neil for the IP address of affected users

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### Author: ![system](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/system/32/443519_2.png) [@system](https://meta.discourse.org/u/system)
#### Post date: [23 Septiembre, 2018 13:11 UTC](https://meta.discourse.org/t/unable-to-log-into-my-discourse-you-cant-log-in-as-xxx-from-that-ip-address/27128/7 "2018-09-23T13:11:51Z")

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### Author: ![system](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/system/32/443519_2.png) [@system](https://meta.discourse.org/u/system)
#### Post date: [28 Mayo, 2021 22:56 UTC](https://meta.discourse.org/t/unable-to-log-into-my-discourse-you-cant-log-in-as-xxx-from-that-ip-address/27128/8 "2021-05-28T22:56:38Z")

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### Author: ![tobiaseigen](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/tobiaseigen/32/539204_2.png) [@tobiaseigen](https://meta.discourse.org/u/tobiaseigen)
#### Post date: [29 Marzo, 2022 13:57 UTC](https://meta.discourse.org/t/unable-to-log-into-my-discourse-you-cant-log-in-as-xxx-from-that-ip-address/27128/11 "2022-03-29T13:57:54Z")

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