# Unable to upload profile picture
**URL:** https://meta.discourse.org/t/unable-to-upload-profile-picture/26310
**Category:** Support
**Created:** [3월 13, 2015, 9:26오후 UTC](https://meta.discourse.org/t/unable-to-upload-profile-picture/26310 "2015-03-13T21:26:22Z")
**Posts on this page:** 13
**Page:** 1
### Author:  [@Grif](https://meta.discourse.org/u/Grif)
#### Post date: [3월 13, 2015, 9:26오후 UTC](https://meta.discourse.org/t/unable-to-upload-profile-picture/26310/1 "2015-03-13T21:26:22Z")
I’m trying to change my profile picture on [http://community.p2pu.org/](http://community.p2pu.org/) (our Discourse is up to date).
When I select a square .jpg from my local drive, I see the upload bar go to 100%, but then it disappears and my icon remains the system-assigned profile picture.
I just updated my profile picture here on meta to the same .jpg and, as you can see, had no trouble doing so.
Any ideas? Cheers.
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### Author:  [@riking](https://meta.discourse.org/u/riking)
#### Post date: [3월 13, 2015, 10:16오후 UTC](https://meta.discourse.org/t/unable-to-upload-profile-picture/26310/2 "2015-03-13T22:16:42Z")
Yep, I just tried it, and something’s screwed up. The setting is on “Custom” but it falls back to letter avatar.
Is this a Docker install?
What are you using for uploaded file storage? spoiler alert: it’s probably s3
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### Author:  [@Grif](https://meta.discourse.org/u/Grif)
#### Post date: [3월 16, 2015, 2:27오후 UTC](https://meta.discourse.org/t/unable-to-upload-profile-picture/26310/3 "2015-03-16T14:27:54Z")
Yup, it’s a Docker install.
@dirkcuys - are we using s3 for file storage?
Assuming the answer is yes, how might I proceed? Appreciate your help.
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### Author:  [@dirkcuys](https://meta.discourse.org/u/dirkcuys)
#### Post date: [3월 16, 2015, 2:55오후 UTC](https://meta.discourse.org/t/unable-to-upload-profile-picture/26310/4 "2015-03-16T14:55:50Z")
Yes, we are using s3 for file uploads
EDIT: it also doesn’t work for me if I try and upload a custom profile picture. Any pointers regarding where I should go look for the error? What log files will contain the error is something with the S3 upload goes wrong?
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### Author:  [@sam](https://meta.discourse.org/u/sam)
#### Post date: [3월 16, 2015, 9:18오후 UTC](https://meta.discourse.org/t/unable-to-upload-profile-picture/26310/5 "2015-03-16T21:18:12Z")
strongly recommend moving off s3, we are going to be removing this function real soon.
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### Author:  [@dirkcuys](https://meta.discourse.org/u/dirkcuys)
#### Post date: [3월 17, 2015, 7:38오전 UTC](https://meta.discourse.org/t/unable-to-upload-profile-picture/26310/6 "2015-03-17T07:38:10Z")
I didn’t realize, thought it was the preferred method! I assume I can turn of S3 uploads and newly uploaded files should work and old files will be served from S3? Any way I can pull down previously uploaded files to S3?
EDIT: ok - seems like it’s not that simple. I see images are being served at a local url which is then redirected to S3. In [this thread](https://meta.discourse.org/t/setting-up-file-and-image-uploads-to-s3/7229/42) I see mention of using `uploads:migrate_from_s3`, but it’s not working for me either. Is there an automated method to pull down the images from S3?
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### Author:  [@BrianGillespie](https://meta.discourse.org/u/BrianGillespie)
#### Post date: [3월 17, 2015, 11:23오후 UTC](https://meta.discourse.org/t/unable-to-upload-profile-picture/26310/7 "2015-03-17T23:23:15Z")
Sam, It appears that [discourse.mcneel.com](http://discourse.mcneel.com) is not using S3-backed storage, but we have users complaining about not being able to upload profile images. What do you recommend?
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### Author:  [@sam](https://meta.discourse.org/u/sam)
#### Post date: [3월 17, 2015, 11:49오후 UTC](https://meta.discourse.org/t/unable-to-upload-profile-picture/26310/8 "2015-03-17T23:49:16Z")
We will get it sorted @mention me on any of the issue topics
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### Author:  [@BrianGillespie](https://meta.discourse.org/u/BrianGillespie)
#### Post date: [3월 18, 2015, 12:25오전 UTC](https://meta.discourse.org/t/unable-to-upload-profile-picture/26310/9 "2015-03-18T00:25:38Z")
Thanks. Will do. Just got notification from one of our Chinese support folks… the problem may be on [http://chinese.discourse.mcneel.com/](http://chinese.discourse.mcneel.com/) - I’m not admin there, so I can’t dig very deep into the problem (plus, I can’t read Chinese, either).
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### Author:  [@sam](https://meta.discourse.org/u/sam)
#### Post date: [3월 18, 2015, 12:40오전 UTC](https://meta.discourse.org/t/unable-to-upload-profile-picture/26310/10 "2015-03-18T00:40:34Z")
Will double check on that site
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### Author:  [@KelvinC](https://meta.discourse.org/u/KelvinC)
#### Post date: [3월 18, 2015, 8:41오전 UTC](https://meta.discourse.org/t/unable-to-upload-profile-picture/26310/11 "2015-03-18T08:41:31Z")
> [@BrianGillespie](#):
>
> the problem may be on [http://chinese.discourse.mcneel.com/](http://chinese.discourse.mcneel.com/)
Correct, this only happens on [http://chinese.discourse.mcneel.com](http://chinese.discourse.mcneel.com) , I can upload a new profile image on [http://discourse.mcneel.com](http://discourse.mcneel.com) without a problem.
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### Author:  [@zogstrip](https://meta.discourse.org/u/zogstrip)
#### Post date: [3월 18, 2015, 5:26오후 UTC](https://meta.discourse.org/t/unable-to-upload-profile-picture/26310/12 "2015-03-18T17:26:42Z")
@KelvinC I just migrated [http://chinese.discourse.mcneel.com](http://chinese.discourse.mcneel.com) off S3 which fix the upload profile picture issue 😉
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### Author:  [@sam](https://meta.discourse.org/u/sam)
#### Post date: [3월 18, 2015, 9:55오후 UTC](https://meta.discourse.org/t/unable-to-upload-profile-picture/26310/13 "2015-03-18T21:55:47Z")