# Upgrade fail, Site down
**URL:** https://meta.discourse.org/t/upgrade-fail-site-down/110669
**Category:** Support
**Created:** [March 4, 2019, 9:45pm UTC](https://meta.discourse.org/t/upgrade-fail-site-down/110669 "2019-03-04T21:45:09Z")
**Posts on this page:** 12
**Page:** 1
### Author:  [@sarafina](https://meta.discourse.org/u/sarafina)
#### Post date: [March 4, 2019, 9:45pm UTC](https://meta.discourse.org/t/upgrade-fail-site-down/110669/1 "2019-03-04T21:45:09Z")
I did the Docker Manager update and it ran smoothly. Then I did the Discourse update. It froze on something about a “French” thing and said to restart it. I did and it started but after a while it hung up on the French thing. I tried another restart but nothing happened and it defaulted to;
# 504 Gateway Time-out
nginx
Now I can’t access the site.
Any advice?
---
### Author:  [@sam](https://meta.discourse.org/u/sam)
#### Post date: [March 4, 2019, 10:51pm UTC](https://meta.discourse.org/t/upgrade-fail-site-down/110669/2 "2019-03-04T22:51:05Z")
Try rebuilding:
```plaintext
cd /var/discourse
./launcher rebuild app
```
---
### Author:  [@sarafina](https://meta.discourse.org/u/sarafina)
#### Post date: [March 4, 2019, 11:37pm UTC](https://meta.discourse.org/t/upgrade-fail-site-down/110669/3 "2019-03-04T23:37:44Z")
Thanks, and where would I go to find instructions on how to do that please?
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### Author:  [@Stephen](https://meta.discourse.org/u/Stephen)
#### Post date: [March 4, 2019, 11:40pm UTC](https://meta.discourse.org/t/upgrade-fail-site-down/110669/4 "2019-03-04T23:40:20Z")
As you’re a customer is this on a [discourse.org](http://discourse.org) hosted site?
If not you will need your SSH credentials.
---
### Author:  [@sarafina](https://meta.discourse.org/u/sarafina)
#### Post date: [March 4, 2019, 11:50pm UTC](https://meta.discourse.org/t/upgrade-fail-site-down/110669/5 "2019-03-04T23:50:24Z")
Yes, I am in bootstrap mode still. launching (finally) at the end of the month.
the site is [community.borderlands-books.com](http://community.borderlands-books.com)
Jay (literate computing) set me up originally.
I think the site is on Digital Ocean.
This looks like an SSH;
---
### Author:  [@sarafina](https://meta.discourse.org/u/sarafina)
#### Post date: [March 4, 2019, 11:52pm UTC](https://meta.discourse.org/t/upgrade-fail-site-down/110669/7 "2019-03-04T23:52:06Z")
Ok, sorry, thought it was requested.
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### Author:  [@pfaffman](https://meta.discourse.org/u/pfaffman)
#### Post date: [March 5, 2019, 12:11am UTC](https://meta.discourse.org/t/upgrade-fail-site-down/110669/8 "2019-03-05T00:11:01Z")
I’m rebuilding your site now. I’ll report back in a few minutes.
---
### Author:  [@sarafina](https://meta.discourse.org/u/sarafina)
#### Post date: [March 5, 2019, 12:21am UTC](https://meta.discourse.org/t/upgrade-fail-site-down/110669/9 "2019-03-05T00:21:40Z")
Oh, Thank you! What wonderful news
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### Author:  [@pfaffman](https://meta.discourse.org/u/pfaffman)
#### Post date: [March 5, 2019, 12:43am UTC](https://meta.discourse.org/t/upgrade-fail-site-down/110669/10 "2019-03-05T00:43:27Z")
Your site is back up!
I’ll send you an email shortly, but just for the record, what you ordered last June was just the installation service that you ordered from me, not the good folks here at CDCK(aka, [discourse.org](http://discourse.org)). My job was done when you got your first email from your Discourse! 😉
The email you got when the install was done includes instructions and the password to log in to your droplet. My maintenance packages (that include off-site backups, monitoring, and updates) are described [here](https://www.literatecomputing.com/discourse-server-maintenance/), though I have a new lower-cost service that I’ll announce soon.
---
### Author:  [@sarafina](https://meta.discourse.org/u/sarafina)
#### Post date: [March 5, 2019, 1:01am UTC](https://meta.discourse.org/t/upgrade-fail-site-down/110669/11 "2019-03-05T01:01:43Z")
Jay, thank you so much. I did understand that you had completed your work, and was very happy with it. You were great to work with!
I’ll look for your email.
---
### Author:  [@sarafina](https://meta.discourse.org/u/sarafina)
#### Post date: [March 12, 2019, 5:53pm UTC](https://meta.discourse.org/t/upgrade-fail-site-down/110669/12 "2019-03-12T17:53:21Z")
I got an upgrade notice this morning, but after the fiasco on the last upgrade I am wary.
Jay was a rock star and got my site back up and running pronto, but how common is it to have the upgrade completely fail like this and take down a site?
I need to be able to mostly manage the site on my own, I can’t rely on Jay saving my bacon when something glitches.
---
### Author:  [@system](https://meta.discourse.org/u/system)
#### Post date: [April 11, 2019, 5:53pm UTC](https://meta.discourse.org/t/upgrade-fail-site-down/110669/13 "2019-04-11T17:53:22Z")
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