# Usability issues with quoting?

**URL:** <https://meta.discourse.org/t/usability-issues-with-quoting/219534>\
**Category:** UX\
**Created:** [February 28, 2022, 2:31am UTC](https://meta.discourse.org/t/usability-issues-with-quoting/219534 "2022-02-28T02:31:57Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![looksintolasers](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/looksintolasers/32/251309_2.png) [@looksintolasers](https://meta.discourse.org/u/looksintolasers)\
**Post date:** [February 28, 2022, 2:31am UTC](https://meta.discourse.org/t/usability-issues-with-quoting/219534/1 "2022-02-28T02:31:57Z")

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Is anybody experiencing user issues with the select-to-quote interface on discourse?

Is there more of a learning curve compared to the quote-reply buttons on more traditional forums?

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**Author:** ![nathank](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/nathank/32/290039_2.png) [@nathank](https://meta.discourse.org/u/nathank)\
**Post date:** [February 28, 2022, 3:24am UTC](https://meta.discourse.org/t/usability-issues-with-quoting/219534/2 "2022-02-28T03:24:36Z")

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> [@looksintolasers](#):
>
> Is anybody experiencing user issues with the select-to-quote interface on discourse?

It is working just fine for me - just highlight the text you want to quote and watch the magic. To my thought this is _much_ better than any other forum software I’ve used!

Although I do note that here on [meta.discourse.org](http://meta.discourse.org) they are trialling a fancy new ‘send quotes by Twitter or email’ thing:

> ![image](https://global.discourse-cdn.com/meta/original/3X/5/8/58022b0458f382aa2c568927ee43fff469d6d386.png)

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**Author:** ![Moin](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/moin/32/554653_2.png) [@Moin](https://meta.discourse.org/u/Moin)\
**Post date:** [February 28, 2022, 7:04am UTC](https://meta.discourse.org/t/usability-issues-with-quoting/219534/3 "2022-02-28T07:04:03Z")

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There is also a button to quote the whole post.

 ![image](https://global.discourse-cdn.com/meta/original/3X/b/4/b4d1c941addf321694a879eab5a6447bdd4fc823.jpeg)

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**Author:** ![JammyDodger](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/jammydodger/32/254611_2.png) [@JammyDodger](https://meta.discourse.org/u/JammyDodger)\
**Post date:** [February 28, 2022, 7:11am UTC](https://meta.discourse.org/t/usability-issues-with-quoting/219534/4 "2022-02-28T07:11:12Z")

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If the floating ‘Quote’ option isn’t appearing, there’s a setting you could check on your [Preferences/Interface](https://meta.discourse.org/my/preferences/interface) page:

 ![enable quote reply for highlighted tex](https://global.discourse-cdn.com/meta/original/3X/c/7/c710558e4382bdb46f52e040eb78c7953e9a1b71.jpeg)

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<div class="post-metadata">

**Author:** ![looksintolasers](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/looksintolasers/32/251309_2.png) [@looksintolasers](https://meta.discourse.org/u/looksintolasers)\
**Post date:** [February 28, 2022, 11:21pm UTC](https://meta.discourse.org/t/usability-issues-with-quoting/219534/5 "2022-02-28T23:21:11Z")

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Thanks for the replies. I like this feature a lot, it’s logical and discourages quote bloat.

My only real concern is that users might not actually discover it unless they try to highlight text.

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**Author:** ![Canapin](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/canapin/32/119591_2.png) [@Canapin](https://meta.discourse.org/u/Canapin)\
**Post date:** [February 28, 2022, 11:35pm UTC](https://meta.discourse.org/t/usability-issues-with-quoting/219534/6 "2022-02-28T23:35:56Z")

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People don’t read manuals and walls of texts, and even sometimes even a single paragraph of explanations.

What I do on one of my forums is sometimes publish a topic that consists of a simple reminder that a feature exists and invite people to use it. I tend to make it the shortest and clearest as possible.

Examples:

> **[Reminder : you can change the home page in your preferences](https://unicyclist.com/t/reminder-you-can-change-the-home-page-in-your-preferences/272616)**
>
> Currently, the default homepage of unicyclist.com is set to the category page, which is nice especially for newcomers: However, long-times users (or heavy social media users!) can find the latest posts page more convenient when they already...

> **[Reminder : you can set your location to be added to an interactive...](https://unicyclist.com/t/reminder-you-can-set-your-location-to-be-added-to-an-interactive-unicyclist-com-user-map/272987)**
>
> After @mowcius told me that the location field in your profile wasn’t working properly, I fixed the issue. So this is a good time to remind you that you can fill your location in your profile: Your location will be added to a world map, using...

I think the most important is the topic’s title because most people won’t even read the topic.

So you could try something like that, with a topic’s title kind of like

> Reminder: you can quote someone simply by selecting a part of their message and click on the “quote” pop-up.

And paste a screenshot of the feature in the post’s content.

(I’m not a native English speaker, so the title could certainly be improved).

Also, I sometimes add an emoji in the title (at the beginning or the end) to draw attention. In your case, maybe a 💬 or a ℹ?

Anyway, it might be worth a try…

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<div class="post-metadata">

**Author:** ![Jagster](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/jagster/32/192154_2.png) [@Jagster](https://meta.discourse.org/u/Jagster)\
**Post date:** [March 1, 2022, 2:08pm UTC](https://meta.discourse.org/t/usability-issues-with-quoting/219534/7 "2022-03-01T14:08:25Z")

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Precisly (did I spell it right, it looks funny…). My users are really conservative — read: used to use only FB and Instagram — and I have to give that tip once a month. When they realize that option they almost love it because it is so easy (and logical).

But it is something that an average new user can’t find easily, because — as said — they don’t read docs.
