# Use Discourse as a Private Support/Ticket System

**URL:** https://meta.discourse.org/t/use-discourse-as-a-private-support-ticket-system/72268
**Category:** Administrators
**Tags:** how-to
**Created:** [October 17, 2017, 12:35pm UTC](https://meta.discourse.org/t/use-discourse-as-a-private-support-ticket-system/72268 "2017-10-17T12:35:41Z")
**Posts on this page:** 1
**Showing post:** 13

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### Author: ![nathank](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/nathank/32/290039_2.png) [@nathank](https://meta.discourse.org/u/nathank)
#### Post date: [May 5, 2025, 7:29am UTC](https://meta.discourse.org/t/use-discourse-as-a-private-support-ticket-system/72268/13 "2025-05-05T07:29:33Z")

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The other option is this well established plugin from the crew at [Communiteq](https://www.communiteq.com/):

> [@Private Topics Plugin](https://meta.discourse.org/t/private-topics-plugin/268646):
>
> information_sourceSummary Private Topics Enables private topics in a regular categoryhammer_and_wrenchRepository Link [GitHub - communiteq/discourse-private-topics · GitHub](https://github.com/communiteq/discourse-private-topics)open_bookInstall Guide [How to install plugins in Discourse](https://meta.discourse.org/t/install-plugins-in-discourse/19157)Features This plugin allows you to add an extra security setting to categories so that users can only access their own topics. You can also designate one or more groups that can see all topics in the category. This is typically used for…

This solves the problem outlined above nicely.

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_[View the full topic](https://meta.discourse.org/t/use-discourse-as-a-private-support-ticket-system/72268)._