# Use Discourse as a Private Support/Ticket System **URL:** \ **Category:** Administrators\ **Tags:** how-to\ **Created:** [October 17, 2017, 12:35pm UTC](https://meta.discourse.org/t/use-discourse-as-a-private-support-ticket-system/72268 "2017-10-17T12:35:41Z")\ **Posts on this page:** 1\ **Showing post:** 2
**Author:** ![Walker\_Blackwell](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/walker_blackwell/32/119568_2.png) [@Walker\_Blackwell](https://meta.discourse.org/u/Walker_Blackwell)\ **Post date:** [March 26, 2019, 6:24pm UTC](https://meta.discourse.org/t/use-discourse-as-a-private-support-ticket-system/72268/2 "2019-03-26T18:24:55Z")
> [@schungx](#): > > Turn on the `Accept emails from anonymous users with no accounts` setting for each category that will receive emails. I think I’ve found a minor bug with this and am interested in other’s opinions. I’ve set up everything just about exactly like these instructions however I have a email-receiver docker running to receive emails directly at my hosted discourse forum and send to the forum via API. This is better than POP3. Email server forwards emails from [help@test.com](mailto:help@test.com) to [help@myforum.test.com](mailto:help@myforum.test.com) which is set up as the category incoming email. All good and fine. When I send an email to [help@test.com](mailto:help@test.com) with a nonregistered email accout it creates a new ticket/topic in the thread and I can handle that. The problem comes after I’ve invited the user to become a member of the forum. When they are anything OTHER than anonymous or staged they suddenly can’t sent a support request email to [help@test.com](mailto:help@test.com). The email gets rejected because the category is restricted to admins only for see/replying/posting AND to anon/staged (0-level) users for posting. There is no way to allow for a level 1,2,3 user to POST/EMAIL to the category without actually seeing the category and all the other topics available correct? At least I don’t see how to fix this. tldr: the second a user is no longer level-0 (when email-receiver is the way incoming email is handled) they can’t email to create a new support ticket. It’s almost like this needs to be toggles so Create/Reply can be set but not See. ![30%20PM](https://global.discourse-cdn.com/meta/original/3X/c/1/c132edcc0546dfc6ddbb9c05c350868209b46082.png) How to fix? --- _[View the full topic](https://meta.discourse.org/t/use-discourse-as-a-private-support-ticket-system/72268)._