# Use Discourse as a Private Support/Ticket System

**URL:** https://meta.discourse.org/t/use-discourse-as-a-private-support-ticket-system/72268
**Category:** Administrators
**Tags:** how-to
**Created:** [10월 17, 2017, 12:35오후 UTC](https://meta.discourse.org/t/use-discourse-as-a-private-support-ticket-system/72268 "2017-10-17T12:35:41Z")
**Posts on this page:** 1
**Showing post:** 3

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### Author: ![Dannii](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/dannii/32/129087_2.png) [@Dannii](https://meta.discourse.org/u/Dannii)
#### Post date: [3월 27, 2019, 12:15오전 UTC](https://meta.discourse.org/t/use-discourse-as-a-private-support-ticket-system/72268/3 "2019-03-27T00:15:13Z")

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[I just had this same problem](https://meta.discourse.org/t/private-support-categories-staged-users-can-email-in-but-not-registered-users/112594). The conclusion is that you should only use a category if the forum is closed to general registrations and the only users will be staff. Otherwise you should instead have a group set to receive emails. [That is detailed here](https://meta.discourse.org/t/start-a-new-topic-via-email-e-mail/62977). I’ll edit this howto to warn against what we’ve both tried.

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_[View the full topic](https://meta.discourse.org/t/use-discourse-as-a-private-support-ticket-system/72268)._