# Use Discourse as a Private Support/Ticket System

**URL:** https://meta.discourse.org/t/use-discourse-as-a-private-support-ticket-system/72268
**Category:** Administrators
**Tags:** how-to
**Created:** [10월 17, 2017, 12:35오후 UTC](https://meta.discourse.org/t/use-discourse-as-a-private-support-ticket-system/72268 "2017-10-17T12:35:41Z")
**Posts on this page:** 1
**Showing post:** 8

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### Author: ![schungx](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/schungx/32/70989_2.png) [@schungx](https://meta.discourse.org/u/schungx)
#### Post date: [3월 29, 2019, 10:29오전 UTC](https://meta.discourse.org/t/use-discourse-as-a-private-support-ticket-system/72268/8 "2019-03-29T10:29:09Z")

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However, I do second (strongly) your suggestion to create `Create/Reply` as a separate permissions tier.

There was a lengthy discussion on this a long time ago:

> [@Create/See and Create Permissions (again)](https://meta.discourse.org/t/create-see-and-create-permissions-again/33150):
>
> Continuing the discussion from ["Create" Permission](https://meta.discourse.org/t/create-permission/31679/4): Now that the “whisper” functionality ([https://i.imgur.com/orfu6df.png](https://i.imgur.com/orfu6df.png)) has been added to Discourse, I feel like this topic should have new life breathed into it again. This proposal is for two new permission sets: Create, and Create/See. Both of these could be used in “fringe” forums where confidentiality or experience is required. These won’t be used on all the Discourse forums in existence, but the ones that could/want to use something li…

As I mentioned in that discussion, `Create/Reply` will be ideal for a secured support-ticket system where you don’t want everybody to be able to see other people’s tickets.

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_[View the full topic](https://meta.discourse.org/t/use-discourse-as-a-private-support-ticket-system/72268)._