# 将Discourse用作私人支持/工单系统

**URL:** https://meta.discourse.org/t/use-discourse-as-a-private-support-ticket-system/72268
**Category:** Administrators
**Tags:** how-to
**Created:** [2017年十月17日 12:35 UTC](https://meta.discourse.org/t/use-discourse-as-a-private-support-ticket-system/72268 "2017-10-17T12:35:41Z")
**Posts on this page:** 1
**Showing post:** 9

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### Author: ![Walker\_Blackwell](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/walker_blackwell/32/119568_2.png) [@Walker\_Blackwell](https://meta.discourse.org/u/Walker_Blackwell)
#### Post date: [2019年三月29日 13:30 UTC](https://meta.discourse.org/t/use-discourse-as-a-private-support-ticket-system/72268/9 "2019-03-29T13:30:49Z")

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My original question above was a bit naive as I had not properly understood group message dynamics. The group incoming email/post system works perfectly and essentially _is_ exactly what I/we need simply in a Group instead of Category (there isn’t much difference there really).

New on-boarded support staff with access to the support group(s) have access to the historical ticket archive by simply going to /g/[thegroupname]/messages/inbox which is essentially a category topics list.

As a side note for those interested I set the pre-foward incoming email system ([help@test.com](mailto:help@test.com)) to auto-reply a canned “thank you for your question” type email. Then the email is sent to the email-receiver to create the post. This keeps the customers calm and not posting a second time and gives me a bit of time to work the ticket response.

best,  
Walker

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_[View the full topic](https://meta.discourse.org/t/use-discourse-as-a-private-support-ticket-system/72268)._