# Use group messaging / name for \`site contact username\`
**URL:** https://meta.discourse.org/t/use-group-messaging-name-for-site-contact-username/37401
**Category:** Feature
**Tags:** completed
**Created:** [Janeiro 4, 2016, 1:56am UTC](https://meta.discourse.org/t/use-group-messaging-name-for-site-contact-username/37401 "2016-01-04T01:56:27Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@DeanMarkTaylor](https://meta.discourse.org/u/DeanMarkTaylor)
#### Post date: [Janeiro 4, 2016, 1:56am UTC](https://meta.discourse.org/t/use-group-messaging-name-for-site-contact-username/37401/1 "2016-01-04T01:56:27Z")
Now that “group messaging” is a feature (where multiple users can share the responsibility of a single inbox) …
Would it be possible to use a group to handle / replace the `site contact username`?
The value is usually a username like `system`.
This would allow **multiple admins** to handle:
- Incoming messages from users in response to the initial welcome message
- Notifications / messages regarding important system events - such as:
- low space
- `download remote images` being disabled.
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### Author:  [@pfaffman](https://meta.discourse.org/u/pfaffman)
#### Post date: [Março 16, 2017, 4:45pm UTC](https://meta.discourse.org/t/use-group-messaging-name-for-site-contact-username/37401/2 "2017-03-16T16:45:54Z")
I’ve got a client who seems to want this. What happens if you put a group name in as site contact?
In other news, `site contact username` doesn’t do any recommending, which seem dangerous.
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### Author:  [@burke](https://meta.discourse.org/u/burke)
#### Post date: [Outubro 23, 2017, 5:05pm UTC](https://meta.discourse.org/t/use-group-messaging-name-for-site-contact-username/37401/3 "2017-10-23T17:05:32Z")
Reviving this feature request, since I just discovered it while looking for a way for replies to automated messages to go to a group of people (e.g., `staff` or a `guides` group). Having the automated messages come from an individual makes the site more personal, which is good; however, having that same person as a single point of failure for timely response to users replying to automated messages is less than ideal.
Any chance `site contact username` now supports a group name? Or is there a better way to direct replies to automated messages to staff or a specific group?
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### Author:  [@burke](https://meta.discourse.org/u/burke)
#### Post date: [Outubro 26, 2017, 2:35pm UTC](https://meta.discourse.org/t/use-group-messaging-name-for-site-contact-username/37401/4 "2017-10-26T14:35:45Z")
Replying to myself… 🙂
I just ran into [this response](https://meta.discourse.org/t/replying-to-welcome-message-does-not-notify-staff-members-bug/59670/7) to “Replying to welcome message does not notify staff members (bug?)” from @codinghorror:
> This will not be an issue in 1.8 as new user welcome messages will come from discobot, which will refer people to the /about page if they wish to contact staff. **We’re strongly moving away from having the automated welcome be considered any kind of human to respond to.**
So, I’m going to assume that, while it would be nice for a group to see responses at the moment, future versions of Discourse won’t send replies to the site contact.
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### Author:  [@tobiaseigen](https://meta.discourse.org/u/tobiaseigen)
#### Post date: [Outubro 30, 2018, 4:48pm UTC](https://meta.discourse.org/t/use-group-messaging-name-for-site-contact-username/37401/5 "2018-10-30T16:48:42Z")
I’m just running into this now. We have a helpdesk group and would like to transition to sending all automated messages from this group. Replies would go to the group instead of to a single user. The advantage is that then anyone in the group can follow up.
This is part of our use of discourse as a ticket system.
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### Author:  [@tobiaseigen](https://meta.discourse.org/u/tobiaseigen)
#### Post date: [Abril 23, 2019, 8:52pm UTC](https://meta.discourse.org/t/use-group-messaging-name-for-site-contact-username/37401/6 "2019-04-23T20:52:22Z")
We have this functionality now, with this:
> [@Feature idea: allow groups to send messages, or include a specific group in all messages to specific username](https://meta.discourse.org/t/feature-idea-allow-groups-to-send-messages-or-include-a-specific-group-in-all-messages-to-specific-username/106945/10):
>
> Yes this is what I am saying blush
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### Author:  [@chapoi](https://meta.discourse.org/u/chapoi)
#### Post date: [Dezembro 4, 2025, 1:37pm UTC](https://meta.discourse.org/t/use-group-messaging-name-for-site-contact-username/37401/7 "2025-12-04T13:37:20Z")