# Use group messaging / name for \`site contact username\`

**URL:** <https://meta.discourse.org/t/use-group-messaging-name-for-site-contact-username/37401>\
**Category:** Feature\
**Tags:** completed\
**Created:** [1월 4, 2016, 1:56오전 UTC](https://meta.discourse.org/t/use-group-messaging-name-for-site-contact-username/37401 "2016-01-04T01:56:27Z")\
**Posts on this page:** 1\
**Showing post:** 5

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**Author:** ![tobiaseigen](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/tobiaseigen/32/539204_2.png) [@tobiaseigen](https://meta.discourse.org/u/tobiaseigen)\
**Post date:** [10월 30, 2018, 4:48오후 UTC](https://meta.discourse.org/t/use-group-messaging-name-for-site-contact-username/37401/5 "2018-10-30T16:48:42Z")

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I’m just running into this now. We have a helpdesk group and would like to transition to sending all automated messages from this group. Replies would go to the group instead of to a single user. The advantage is that then anyone in the group can follow up.

This is part of our use of discourse as a ticket system.

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_[View the full topic](https://meta.discourse.org/t/use-group-messaging-name-for-site-contact-username/37401)._