# 用户可联系全体工作人员的功能

**URL:** <https://meta.discourse.org/t/user-ability-to-contact-the-entire-staff/103196>\
**Category:** Support\
**Created:** [2018 年11 月 30 日 18:47 UTC](https://meta.discourse.org/t/user-ability-to-contact-the-entire-staff/103196 "2018-11-30T18:47:46Z")\
**Posts on this page:** 1\
**Showing post:** 1

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作者： ![gerald](https://avatars.discourse-cdn.com/v4/letter/g/ea666f/32.png) [@gerald](https://meta.discourse.org/u/gerald)\
发布日期： [2018 年11 月 30 日 18:47 UTC](https://meta.discourse.org/t/user-ability-to-contact-the-entire-staff/103196/1 "2018-11-30T18:47:47Z")

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I’d like to know if there is a way for a user to contact the staff in a way that is only visible to the specific user and **all** the admins.  
This feature is very important to us since we want to allow users to contact us, but not have to choose a certain staff member and contact via private message, instead, refer to the general staff and let us decide who answers what. In a way it is sort of a built in ticket support system.  
Now I know that discourse has many settings, I must confess that I don’t know what each and every one is actually doing… perhaps something similar to this can be set up somehow?

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