# User account can't connect

**URL:** https://meta.discourse.org/t/user-account-cant-connect/40418
**Category:** Support
**Created:** [March 2, 2016, 12:08am UTC](https://meta.discourse.org/t/user-account-cant-connect/40418 "2016-03-02T00:08:28Z")
**Posts on this page:** 7
**Page:** 1

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### Author: ![Imperator](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/imperator/32/45089_2.png) [@Imperator](https://meta.discourse.org/u/Imperator)
#### Post date: [March 2, 2016, 12:08am UTC](https://meta.discourse.org/t/user-account-cant-connect/40418/1 "2016-03-02T00:08:28Z")

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Hello,

A user can’t view topics anymore. He gets the `js.topic.server_error.description` text.

At my Account the Site work on his account i get his error too.

Regards,  
Imperator

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### Author: ![codinghorror](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/codinghorror/32/110067_2.png) [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [March 2, 2016, 12:13am UTC](https://meta.discourse.org/t/user-account-cant-connect/40418/2 "2016-03-02T00:13:09Z")

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What version of Discourse are you on? Can you update to latest?

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### Author: ![Imperator](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/imperator/32/45089_2.png) [@Imperator](https://meta.discourse.org/u/Imperator)
#### Post date: [March 2, 2016, 12:26am UTC](https://meta.discourse.org/t/user-account-cant-connect/40418/3 "2016-03-02T00:26:57Z")

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Version V1. 5.0. Beta11+234

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### Author: ![Imperator](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/imperator/32/45089_2.png) [@Imperator](https://meta.discourse.org/u/Imperator)
#### Post date: [March 3, 2016, 5:36pm UTC](https://meta.discourse.org/t/user-account-cant-connect/40418/4 "2016-03-03T17:36:14Z")

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@codinghorror ? I Update weekly to the latest update.

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### Author: ![codinghorror](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/codinghorror/32/110067_2.png) [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [March 3, 2016, 11:26pm UTC](https://meta.discourse.org/t/user-account-cant-connect/40418/5 "2016-03-03T23:26:12Z")

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Dunno, did you check for weird prefs on that user account? What does /logs say in your browser?

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### Author: ![Imperator](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/imperator/32/45089_2.png) [@Imperator](https://meta.discourse.org/u/Imperator)
#### Post date: [March 4, 2016, 8:46am UTC](https://meta.discourse.org/t/user-account-cant-connect/40418/6 "2016-03-04T08:46:02Z")

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The logs say that “end user confusion with a letter , one number or underscore” his Username was **Mephiston\_** i rename him to **Mephiston** and now it work.

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### Author: ![zogstrip](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/zogstrip/32/512781_2.png) [@zogstrip](https://meta.discourse.org/u/zogstrip)
#### Post date: [March 4, 2016, 9:22am UTC](https://meta.discourse.org/t/user-account-cant-connect/40418/7 "2016-03-04T09:22:40Z")

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