# User can't change his email address

**URL:** <https://meta.discourse.org/t/user-cant-change-his-email-address/132394>\
**Category:** Product Support\
**Created:** [November 1, 2019, 2:38pm UTC](https://meta.discourse.org/t/user-cant-change-his-email-address/132394 "2019-11-01T14:38:10Z")\
**Posts on this page:** 1\
**Showing post:** 1

<div class="post-metadata">

**Author:** ![Krischan](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/krischan/32/47290_2.png) [@Krischan](https://meta.discourse.org/u/Krischan)\
**Post date:** [November 1, 2019, 2:38pm UTC](https://meta.discourse.org/t/user-cant-change-his-email-address/132394/1 "2019-11-01T14:38:10Z")

</div>

We have a user who is not able to change his email. When he clicks the link in the confirmation mail to authorize the new address, he gets a 500:

 ![image](https://global.discourse-cdn.com/meta/original/3X/7/b/7bde5e91ec39dfc2531369e304e4e59fcf81d9a7.png)

This can be reproduced with different email adresses. We tried to reproduce with different test accounts, but they all worked. The user didn’t use any facebook etc. account to register and is not a moderator.

Any ideas? Thanks!

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_[View the full topic](https://meta.discourse.org/t/user-cant-change-his-email-address/132394)._