# User can't confirm changed email

**URL:** <https://meta.discourse.org/t/user-cant-confirm-changed-email/58968>\
**Category:** Support\
**Created:** [13 Marzo, 2017 10:45 UTC](https://meta.discourse.org/t/user-cant-confirm-changed-email/58968 "2017-03-13T10:45:26Z")\
**Posts on this page:** 1\
**Showing post:** 1

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**Author:** ![thorbenegberts](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/thorbenegberts/32/120119_2.png) [@thorbenegberts](https://meta.discourse.org/u/thorbenegberts)\
**Post date:** [13 Marzo, 2017 10:45 UTC](https://meta.discourse.org/t/user-cant-confirm-changed-email/58968/1 "2017-03-13T10:45:26Z")

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Hi there!

(hosted instance: [forum.plentymarkets.com](http://forum.plentymarkets.com))

One of our users (Pixelfreaks-dev-27139) can’t change his email. He gets the error `change_email.error`, saying a user with this email already exists. However, this is not the case.

 ![](https://global.discourse-cdn.com/meta/original/3X/0/c/0c3cefcaa827dbb7f60a4fb8faffe973c23a1978.png)

He already hat issues with changing the email address in the first place, he got the same error there. As I tried the same thing by taking over his account with my admin account, it worked. Spooky, somehow.

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_[View the full topic](https://meta.discourse.org/t/user-cant-confirm-changed-email/58968)._