# User can't confirm changed email

**URL:** https://meta.discourse.org/t/user-cant-confirm-changed-email/58968
**Category:** Support
**Created:** [March 13, 2017, 10:45am UTC](https://meta.discourse.org/t/user-cant-confirm-changed-email/58968 "2017-03-13T10:45:26Z")
**Posts on this page:** 1
**Showing post:** 4

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### Author: ![Cazadividendos](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/cazadividendos/32/138705_2.png) [@Cazadividendos](https://meta.discourse.org/u/Cazadividendos)
#### Post date: [February 4, 2020, 6:10am UTC](https://meta.discourse.org/t/user-cant-confirm-changed-email/58968/4 "2020-02-04T06:10:56Z")

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Same issue here.

A user reported this error to me 13 days ago and I thought it was an error specific to this user.

I changed this email by following this guide:

> [@Change staff email address from console](https://meta.discourse.org/t/change-staff-email-address-from-console/42062):
>
> bookmark This guide describes how to change a staff member’s email address from the console using the Rails console. It applies to situations where an administrator needs to update an email without confirmation from the old address. person_raising_hand Required user level: System Administrator warning Console access required In Discourse, for enhanced security, staff members must confirm changes to their email addresses from both the new and old email addresses. However, this creates…

Today another user reported the same issue. So I think there is a more general problem with the email change.

Installation details:

- Discourse 2.4.0.beta9
- Droplet in Digital Ocean with 2GB RAM, 25 GB SSD.

Thanks in advance.

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