# User Card Directory component not working
**URL:** https://meta.discourse.org/t/user-card-directory-component-not-working/388482
**Category:** Support
**Tags:** user-card-directory
**Created:** [November 14, 2025, 1:50pm UTC](https://meta.discourse.org/t/user-card-directory-component-not-working/388482 "2025-11-14T13:50:04Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@adopilot](https://meta.discourse.org/u/adopilot)
#### Post date: [November 14, 2025, 1:50pm UTC](https://meta.discourse.org/t/user-card-directory-component-not-working/388482/1 "2025-11-14T13:50:04Z")
Recently I installed [User Card Directory](https://meta.discourse.org/t/user-card-directory/144479) on my instance, it worked but lately it simply stop when user land on page `/u?cards=yes&order=likes_received`
When I open browser console I see for each user card error 502 Bad Gateway for request `/user-cards.json`
``
`502 Bad Gateway`
``
`502 Bad Gateway
`
`
nginx`
``
``
``
Is this caused by my forum poor performance or there is BUG on this
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### Author:  [@Lilly](https://meta.discourse.org/u/Lilly)
#### Post date: [November 14, 2025, 2:05pm UTC](https://meta.discourse.org/t/user-card-directory-component-not-working/388482/2 "2025-11-14T14:05:03Z")
is Discourse up to date on your forum? is the theme component up to date? I just installed this component and tested it and it is working as expected with no errors. 🤔
can you provide a screenshot of the console errors?
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### Author:  [@adopilot](https://meta.discourse.org/u/adopilot)
#### Post date: [November 14, 2025, 2:31pm UTC](https://meta.discourse.org/t/user-card-directory-component-not-working/388482/3 "2025-11-14T14:31:59Z")
Thanks for trying to help, my Discourse instance and component are current (updated)
> [@Lilly](#):
>
> can you provide a screenshot of the console errors?
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### Author:  [@jahan\_gagan](https://meta.discourse.org/u/jahan_gagan)
#### Post date: [November 14, 2025, 2:47pm UTC](https://meta.discourse.org/t/user-card-directory-component-not-working/388482/4 "2025-11-14T14:47:00Z")
Does the issue persist only on the user’s page, or is it happening across the entire site?
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### Author:  [@adopilot](https://meta.discourse.org/u/adopilot)
#### Post date: [November 14, 2025, 2:48pm UTC](https://meta.discourse.org/t/user-card-directory-component-not-working/388482/5 "2025-11-14T14:48:21Z")
> [@jahan\_gagan](#):
>
> Does the issue persist only on the user’s page, or is it happening across the entire site
Only in user page when trying to show cards, it works if user swic to grid.
* * *
Sometime it is return results and display data and in console i get this errors also
But I am now unable to rebuild app whiteout this plugin to check is this plugin root of problem.
Later I disable plugin and rebuild app to check will it work
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### Author:  [@tobiaseigen](https://meta.discourse.org/u/tobiaseigen)
#### Post date: [November 24, 2025, 7:25pm UTC](https://meta.discourse.org/t/user-card-directory-component-not-working/388482/6 "2025-11-24T19:25:14Z")
@adopilot were you able to figure out what was going wrong? It does not appear to be with the theme component on its own because when I go to `https://meta.discourse.org/u?cards=yes&order=likes_received` [here on meta](https://meta.discourse.org/u?cards=yes&order=likes_received) it works. There must be some conflict with another component on your site?