# User incorrectly identified as spam
**URL:** https://meta.discourse.org/t/user-incorrectly-identified-as-spam/91887
**Category:** Support
**Created:** [July 9, 2018, 2:47pm UTC](https://meta.discourse.org/t/user-incorrectly-identified-as-spam/91887 "2018-07-09T14:47:11Z")
**Posts on this page:** 15
**Page:** 1
### Author:  [@swamidass](https://meta.discourse.org/u/swamidass)
#### Post date: [July 9, 2018, 2:47pm UTC](https://meta.discourse.org/t/user-incorrectly-identified-as-spam/91887/1 "2018-07-09T14:47:11Z")
A user was incorrectly flagged by @system as a sapmmer. These posts were not spam. I’ve cleared the flag, and unsilenced her, but the system has grayed out the user’s post. How do I fix that? She is not a spammer.
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### Author:  [@robmc](https://meta.discourse.org/u/robmc)
#### Post date: [July 9, 2018, 3:03pm UTC](https://meta.discourse.org/t/user-incorrectly-identified-as-spam/91887/2 "2018-07-09T15:03:53Z")
Have you checked whether the IP and emails are also blocked? See:
> [@I've accidentally "blocked a spammer". Any way to unblock their IP?](https://meta.discourse.org/t/ive-accidentally-blocked-a-spammer-any-way-to-unblock-their-ip/24777):
>
> So yeah, this is embarassing. In the process of trying to delete an old account that wouldn’t delete for some reason (that’s an issue for later), I ended up deleting the wrong account. Basically the user had two accounts, wanted the first one deleted, and after changing ownership of their one old post I accidentally went and attempted to “delete spammer” out of desperation, forgetting that I’d changed the ownership and deleted the wrong account. Yeah, I’m an idiot… But I go to the blocked list …
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### Author:  [@swamidass](https://meta.discourse.org/u/swamidass)
#### Post date: [July 9, 2018, 3:50pm UTC](https://meta.discourse.org/t/user-incorrectly-identified-as-spam/91887/3 "2018-07-09T15:50:00Z")
Just removed those blocks. Still is grayed out:
> **[Alice Linsley on Genesis and the Indus Valley Civilization](https://discourse.peacefulscience.org/t/alice-linsley-on-genesis-and-the-indus-valley-civilization/629/21?u=swamidass)**
>
> It was very common for archaic people to call themselves Humans. Many aboriginal peoples had a name for themselves that simply meant “people” or “humans.” Adam means human or more specifically, red human. The Ainu were an aboriginal people and...
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### Author:  [@robmc](https://meta.discourse.org/u/robmc)
#### Post date: [July 9, 2018, 3:56pm UTC](https://meta.discourse.org/t/user-incorrectly-identified-as-spam/91887/4 "2018-07-09T15:56:56Z")
Have you also checked for these as flagged posts in `admin/flags/active`?
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### Author:  [@swamidass](https://meta.discourse.org/u/swamidass)
#### Post date: [July 9, 2018, 3:58pm UTC](https://meta.discourse.org/t/user-incorrectly-identified-as-spam/91887/5 "2018-07-09T15:58:08Z")
> [@robmc](#):
>
> admin/flags/active
None there. Already cleared those.
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### Author:  [@simon](https://meta.discourse.org/u/simon)
#### Post date: [July 9, 2018, 5:05pm UTC](https://meta.discourse.org/t/user-incorrectly-identified-as-spam/91887/6 "2018-07-09T17:05:19Z")
> [@swamidass](#):
>
> the system has grayed out the user’s post. How do I fix that?
A hidden post can be unhidden by clicking on the Admin wrench icon below the post. Select ‘Unhide’ from the Admin menu for the post.
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### Author:  [@Perry\_Eising](https://meta.discourse.org/u/Perry_Eising)
#### Post date: [March 12, 2020, 5:16pm UTC](https://meta.discourse.org/t/user-incorrectly-identified-as-spam/91887/8 "2020-03-12T17:16:34Z")
this seems to have changed since 2018 - I have the same situation (user incorrectly flagged as spam) and I can’t find the “unhide” option under the wrench menu - and `admin/flags/active` doesn’t take me anywhere. Any clues?
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### Author:  [@simon](https://meta.discourse.org/u/simon)
#### Post date: [March 12, 2020, 5:39pm UTC](https://meta.discourse.org/t/user-incorrectly-identified-as-spam/91887/9 "2020-03-12T17:39:43Z")
When you click the post’s admin wrench, are you not seeing the following action?
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### Author:  [@Perry\_Eising](https://meta.discourse.org/u/Perry_Eising)
#### Post date: [March 12, 2020, 7:45pm UTC](https://meta.discourse.org/t/user-incorrectly-identified-as-spam/91887/10 "2020-03-12T19:45:33Z")
no, this is what i can see when clicking on the wrench menu of a hidden post:
I am logged in as an admin, and the post was flagged and somehow ignored (i am not 100% sure how this happened) by someone who is a mod.
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### Author:  [@tobiaseigen](https://meta.discourse.org/u/tobiaseigen)
#### Post date: [March 12, 2020, 7:57pm UTC](https://meta.discourse.org/t/user-incorrectly-identified-as-spam/91887/11 "2020-03-12T19:57:04Z")
Something similar started happening on my site as well after a recent upgrade. Existing users were starting to get flagged. Disable the approve\_suspect\_users admin setting to stop it.
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### Author:  [@Perry\_Eising](https://meta.discourse.org/u/Perry_Eising)
#### Post date: [March 12, 2020, 8:10pm UTC](https://meta.discourse.org/t/user-incorrectly-identified-as-spam/91887/12 "2020-03-12T20:10:41Z")
hi, i think this is a different issue. In my case, a user was flagged mistakenly and now i can’t unhide the post.
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### Author:  [@featheredtoast](https://meta.discourse.org/u/featheredtoast)
#### Post date: [March 12, 2020, 8:15pm UTC](https://meta.discourse.org/t/user-incorrectly-identified-as-spam/91887/13 "2020-03-12T20:15:04Z")
From your screenshot, that appears to be a deleted post, rather than a hidden one (see the trash icon in your screenshot).
To restore the deleted post, click the cirular arrow, next to the bookmark icon on the post:
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### Author:  [@Perry\_Eising](https://meta.discourse.org/u/Perry_Eising)
#### Post date: [March 12, 2020, 8:17pm UTC](https://meta.discourse.org/t/user-incorrectly-identified-as-spam/91887/14 "2020-03-12T20:17:26Z")
so simple yet so hard. thank you x 💯 @featheredtoast
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### Author:  [@riking](https://meta.discourse.org/u/riking)
#### Post date: [March 13, 2020, 5:11am UTC](https://meta.discourse.org/t/user-incorrectly-identified-as-spam/91887/15 "2020-03-13T05:11:19Z")
One more note on your way out: the “VIEW 1 HIDDEN REPLY” that you clicked on to see the post is not a flagged post visible to everyone, it’s a deleted post visible only to staff.
I highly recommend keeping a second non-staff account on your forum (or just using Incognito mode) to confirm the appearance of things like this 🙂
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### Author:  [@system](https://meta.discourse.org/u/system)
#### Post date: [April 2, 2024, 9:19pm UTC](https://meta.discourse.org/t/user-incorrectly-identified-as-spam/91887/17 "2024-04-02T21:19:21Z")
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