# User info pop-up disappears

**URL:** <https://meta.discourse.org/t/user-info-pop-up-disappears/268544>\
**Category:** Support\
**Created:** [June 15, 2023, 9:55pm UTC](https://meta.discourse.org/t/user-info-pop-up-disappears/268544 "2023-06-15T21:55:18Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![Lilly](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/lilly/32/575047_2.png) [@Lilly](https://meta.discourse.org/u/Lilly)\
**Post date:** [June 15, 2023, 9:59pm UTC](https://meta.discourse.org/t/user-info-pop-up-disappears/268544/2 "2023-06-15T21:59:37Z")

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hi @tiwane1

have you tried [safe mode](https://meta.discourse.org/t/53504?silent=true) yet? because i don’t see that happening on Meta or my forum.

that error looks like it’s coming from a script of a theme or component.

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_[View the full topic](https://meta.discourse.org/t/user-info-pop-up-disappears/268544)._