# User is saying their account is hacked

**URL:** <https://meta.discourse.org/t/user-is-saying-their-account-is-hacked/155409>\
**Category:** Product Support\
**Created:** [June 20, 2020, 2:06am UTC](https://meta.discourse.org/t/user-is-saying-their-account-is-hacked/155409 "2020-06-20T02:06:59Z")\
**Posts on this page:** 1\
**Showing post:** 1

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**Author:** ![orchardstreet](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/orchardstreet/32/149531_2.png) [@orchardstreet](https://meta.discourse.org/u/orchardstreet)\
**Post date:** [June 20, 2020, 2:06am UTC](https://meta.discourse.org/t/user-is-saying-their-account-is-hacked/155409/1 "2020-06-20T02:06:59Z")

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they are saying their account is being accessed when they are not logged in, from the same city but different IP

any advice on what to tell them cuz the server is fine.

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