# User mentioned emails
**URL:** https://meta.discourse.org/t/user-mentioned-emails/273367
**Category:** Support
**Tags:** email
**Created:** [July 31, 2023, 3:52pm UTC](https://meta.discourse.org/t/user-mentioned-emails/273367 "2023-07-31T15:52:07Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@Octoberon](https://meta.discourse.org/u/Octoberon)
#### Post date: [July 31, 2023, 3:52pm UTC](https://meta.discourse.org/t/user-mentioned-emails/273367/1 "2023-07-31T15:52:07Z")
I get email responses to the admin email account on a fairly regular basis from new members who don’t realise that replying to the email notification they’ve received doesn’t post on the forum.
This should be taken care of by the part of the email near the bottom telling the user to visit the topic to respond, even providing a nice button to make it stand out! I’d like to make this even clearer for new users by adding a line with some sort of “Don’t reply to this email”, perhaps at the top of the emailm but I don’t know the right way to do this.
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### Author:  [@Lilly](https://meta.discourse.org/u/Lilly)
#### Post date: [July 31, 2023, 4:49pm UTC](https://meta.discourse.org/t/user-mentioned-emails/273367/2 "2023-07-31T16:49:21Z")
you can customize the email templates in `admin-customize-email`. i think the templates you want may be the “Welcome user” and “User mentioned”.
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### Author:  [@Octoberon](https://meta.discourse.org/u/Octoberon)
#### Post date: [July 31, 2023, 6:13pm UTC](https://meta.discourse.org/t/user-mentioned-emails/273367/3 "2023-07-31T18:13:29Z")
So just add some text in there? I may have been overthinking this…
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### Author:  [@Stephen](https://meta.discourse.org/u/Stephen)
#### Post date: [July 31, 2023, 7:52pm UTC](https://meta.discourse.org/t/user-mentioned-emails/273367/4 "2023-07-31T19:52:19Z")
Or if you self-host your instance you could enable reply-by-email very easily.
The [mail receiver](https://meta.discourse.org/t/configure-direct-delivery-incoming-email-for-self-hosted-sites/49487) sits in another docker container next to your Discourse instance. It’s _incredibly_ straightforward for self-hosters to deploy.
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### Author:  [@Octoberon](https://meta.discourse.org/u/Octoberon)
#### Post date: [July 31, 2023, 8:25pm UTC](https://meta.discourse.org/t/user-mentioned-emails/273367/5 "2023-07-31T20:25:22Z")
I am self-hosting. I’ll look in to that. So may things to play with…
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### Author:  [@Canapin](https://meta.discourse.org/u/Canapin)
#### Post date: [September 5, 2023, 8:34am UTC](https://meta.discourse.org/t/user-mentioned-emails/273367/6 "2023-09-05T08:34:40Z")
Hi!
Did you find out the best solution in the end? 🙂
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### Author:  [@Octoberon](https://meta.discourse.org/u/Octoberon)
#### Post date: [September 5, 2023, 9:46am UTC](https://meta.discourse.org/t/user-mentioned-emails/273367/7 "2023-09-05T09:46:00Z")
It’s a low priority so I haven’t done anything yet but I reckon I’ve got options that’ll work. I’m in two minds as to whether I want to enable reply-by-email.