One of my users contacted me - their avatar suddenly became “standard” (silhouette icon) - Button to PM the user is greyed out. I went to the admin, searched her up and tried to reveal the email, because I thought because of the avatar change the forum email might have changed, but nothing happens w…

I’m using the latest. I’m running: discourse-affiliate 0.2 discourse-spoiler-alert 0.4 docker_manager 0.1 retort 1.1.10

Retort is a possible source, I guess? You could try quickly rebuilding with retort disabled and see if that helps?

I disabled it, then did ./launcher rebuid app - but still the same. Is it enough to disable from the web interface or should I comment out the line in app.yml? EDIT: Commented retort out in app.yml and rebuilt again - same thing :frowning:

This is a weird one maybe you can look into it Monday @dax ?

There is nothing obvious about the reason why the profiles of these 2 users returning a 404 error. Can you check the site logs and see if you find something relevant when you click on their avatars?

I’m experiencing the same issue on some old accounts as well: I can access the admin page, but the email field won’t show, and the user profile returns a 404. I have an unconfirmed suspicion that this is somehow caused by usernames that are identical except for an underscore (in my case ‘MissB’ and …

I can see there are a smokyblue and a smoky_blue - there were also a Pro_Vapes user that had the issue, but his profile works now?! I found another one, MixedUp (now called MixedUp1?) And Vapemixer is another user. [image] They’re easy to spot with that avatar … Jyst FYI - I am using SSO.

Oh, so maybe SSO is interfering here and changing the state of the accounts somehow? Migrated accounts from previous software that are not active is a different issue @bartv

I don’t think that’s the issue here - the MissB account was created after the migration (sorry, I wasnt’ specific there). So: MissB - created after migration Miss_B - created before migration When I rename MissB to MissBTest I can show the email and user profile. When I rename it back, the probl…

[صورة] bartv: MissB can’t log in or reset his password Why not? Do the emails not match on the account? For old migrated accounts, as long as you control the email associated with the account, you should be able to get back in.

صفحة ملف المستخدم غير موجودة (404) - الرسائل الإلكترونية غير ظاهرة

الدعم

codinghorror (Jeff Atwood) 17 سبتمبر 2019، 5:57ص 19

So you think this is related to having two nearly identical usernames?

@daath is this also a pattern in your examples? Near identical usernames and duplicate accounts?

إعجاب واحد (1)

الموضوع		الردود	مرات العرض
Can not access my user profile and some user's profiles Support	6	1232	5 أكتوبر 2015
User profile : Oops! That page doesn’t exist or is private Support	8	3190	22 يوليو 2020
Problems with two users with same name/username (but upper/lowercase) Support	8	1998	9 أكتوبر 2020
Can't access profile of new user Support	12	1120	16 يناير 2020
User account can't connect Support	6	1223	4 مارس 2016

صفحة ملف المستخدم غير موجودة (404) - الرسائل الإلكترونية غير ظاهرة

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