# User profile photos missing after update

**URL:** https://meta.discourse.org/t/user-profile-photos-missing-after-update/271736
**Category:** Support
**Created:** [July 15, 2023, 5:18pm UTC](https://meta.discourse.org/t/user-profile-photos-missing-after-update/271736 "2023-07-15T17:18:56Z")
**Posts on this page:** 4
**Page:** 1

<div class="post-metadata">

### Author: ![flash](https://avatars.discourse-cdn.com/v4/letter/f/f475e1/32.png) [@flash](https://meta.discourse.org/u/flash)
#### Post date: [July 15, 2023, 5:18pm UTC](https://meta.discourse.org/t/user-profile-photos-missing-after-update/271736/1 "2023-07-15T17:18:56Z")

</div>

Hey everyone. After updating to 3.1.0 beta6 a couple days ago the avatar photos are still missing. I tried

```plaintext
./launcher enter app
rake avatars:refresh

```

didnt work

```plaintext
rake posts:rebake

```

and nothing. Hosting/storage is all on one server with digital ocean. Any ideas what to try?

---

<div class="post-metadata">

### Author: ![Stephen](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/stephen/32/95011_2.png) [@Stephen](https://meta.discourse.org/u/Stephen)
#### Post date: [July 15, 2023, 5:33pm UTC](https://meta.discourse.org/t/user-profile-photos-missing-after-update/271736/2 "2023-07-15T17:33:10Z")

</div>

What troubleshooting did you do beforehand?

Did you confirm the path to avatars is valid?

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<div class="post-metadata">

### Author: ![pfaffman](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/pfaffman/32/120154_2.png) [@pfaffman](https://meta.discourse.org/u/pfaffman)
#### Post date: [July 15, 2023, 5:40pm UTC](https://meta.discourse.org/t/user-profile-photos-missing-after-update/271736/3 "2023-07-15T17:40:19Z")

</div>

Missing how? What is showing? Is the url for that avatar pointing the right place? Can you share your site url and/or a user who’s avatar is broken?

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<div class="post-metadata">

### Author: ![flash](https://avatars.discourse-cdn.com/v4/letter/f/f475e1/32.png) [@flash](https://meta.discourse.org/u/flash)
#### Post date: [July 15, 2023, 7:11pm UTC](https://meta.discourse.org/t/user-profile-photos-missing-after-update/271736/4 "2023-07-15T19:11:29Z")

</div>

website (dot) com/user\_avatar/website/(username)/96/34\_2.png is where its going to.

So on the main page for desktop it shows all the photos like here

 ![discourse-update](https://global.discourse-cdn.com/meta/original/4X/2/f/2/2f2ea3fa021938415b9770966b5c17ca435f93d7.png)

On mobile it shows default avatars.

but when you go to the post thread it shows only default

 ![discourse-update-thread](https://global.discourse-cdn.com/meta/original/4X/e/f/e/efed3096adda86e6c9830c32affff6de18afb3fc.png)

unless a user reposts a new photo then it shows up.

Edit: my wife just told me more photos are visible from desktop then mobile. Not sure why.

@pfaffman this site is private for my wife and her friends but I can get you access if it helps.