# Gebruikersondersteuning categorie: werkt voor anoniemen, niet voor bestaande gebruikers
**URL:** https://meta.discourse.org/t/user-support-category-works-for-anonymous-not-for-existing-users/224697
**Category:** Support
**Created:** [19 april 2022 om 06:09 UTC](https://meta.discourse.org/t/user-support-category-works-for-anonymous-not-for-existing-users/224697 "2022-04-19T06:09:22Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@xav](https://meta.discourse.org/u/xav)
#### Post date: [19 april 2022 om 06:09 UTC](https://meta.discourse.org/t/user-support-category-works-for-anonymous-not-for-existing-users/224697/1 "2022-04-19T06:09:22Z")
Hi,
We have created a “support” category, with an email [support@example.org](mailto:support@example.org) and allowing anonymous posting.
It works great for “unknown” (staged) emails, however, existing users get rejected, as they aren’t anonymous but don’t have the permission to post
however, it doesn’t seem to have an option to create but not read, and we don’t want to have all users being able to read the requests from someone else
Would you have a way of sorting that? it feels kind of weird that anonymous users have more permissions than existing users, did I miss a config option?
X+
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### Author:  [@Moin](https://meta.discourse.org/u/Moin)
#### Post date: [19 april 2022 om 06:40 UTC](https://meta.discourse.org/t/user-support-category-works-for-anonymous-not-for-existing-users/224697/2 "2022-04-19T06:40:37Z")
> [@Category not accepting "anonymous email" from known users](https://meta.discourse.org/t/category-not-accepting-anonymous-email-from-known-users/42871):
>
> Reproduce: Have a “private” category that only has create/reply/see access for members of a specific group. No other permissions. Enable “anonymous email in” for that specific via a unique working alias to the incoming POP account. Have a non-staff user that is not a member of the group send an email report in to the category email address from the email address associated with their account. Send in an email from an account not associated with any known Discourse account. Expected Behavior: …
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### Author:  [@system](https://meta.discourse.org/u/system)
#### Post date: [19 mei 2022 om 06:41 UTC](https://meta.discourse.org/t/user-support-category-works-for-anonymous-not-for-existing-users/224697/3 "2022-05-19T06:41:05Z")
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