User unable to login


A user signed up for our forum, but says she didn’t get an email confirmation and she can’t log in - and on the users list, she’s the only one greyed out:

Anyone got any idea what’s going on here? :see_no_evil:

Ta very much!

What email provider are you using to send emails from discourse?
Please consider checking their logs if the email delivery to the user is failing for some reason.

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Thanks for the reply! :blush:

Oh man… I have no idea what email provider we’re using.

Is there any way to check? If so, could you ELI5 how to do so?

Go to Admin > Emails
The first tab should show you the SMTP Server address (That should give you a hint about who is your email service provider)


Great - thank you! :slight_smile:

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