# User Unable to Login

**URL:** https://meta.discourse.org/t/user-unable-to-login/220703
**Category:** Support
**Created:** [March 11, 2022, 6:07am UTC](https://meta.discourse.org/t/user-unable-to-login/220703 "2022-03-11T06:07:17Z")
**Posts on this page:** 7
**Page:** 1

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### Author: ![Tulika\_Dasgupta](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/tulika_dasgupta/32/198350_2.png) [@Tulika\_Dasgupta](https://meta.discourse.org/u/Tulika_Dasgupta)
#### Post date: [March 11, 2022, 6:07am UTC](https://meta.discourse.org/t/user-unable-to-login/220703/1 "2022-03-11T06:07:17Z")

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![image (2)](https://global.discourse-cdn.com/meta/original/3X/6/3/63241d4cfedd7826b6770641737d9517093e4fb6.jpeg)  
One of our user tried logging into the platform but the following error showed up, this is the first time he has logged into the platform.  
It says, “Maximum Limit Reached” where can I see this setting.

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### Author: ![geoff777](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/geoff777/32/202388_2.png) [@geoff777](https://meta.discourse.org/u/geoff777)
#### Post date: [March 11, 2022, 8:03am UTC](https://meta.discourse.org/t/user-unable-to-login/220703/2 "2022-03-11T08:03:55Z")

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Hi

You can find the setting under Settings/Spam

```plaintext
max new accounts per registration ip

```

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### Author: ![pfaffman](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/pfaffman/32/120154_2.png) [@pfaffman](https://meta.discourse.org/u/pfaffman)
#### Post date: [March 11, 2022, 11:37am UTC](https://meta.discourse.org/t/user-unable-to-login/220703/3 "2022-03-11T11:37:06Z")

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This most often happens is all of your users share an ip address because they are at the same university or hotel.

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### Author: ![itsbhanusharma](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/itsbhanusharma/32/180717_2.png) [@itsbhanusharma](https://meta.discourse.org/u/itsbhanusharma)
#### Post date: [March 11, 2022, 11:40am UTC](https://meta.discourse.org/t/user-unable-to-login/220703/4 "2022-03-11T11:40:57Z")

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> [@pfaffman](#):
>
> because they are at the same university or hotel.

or same office building, using the office internet.

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### Author: ![Jagster](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/jagster/32/192154_2.png) [@Jagster](https://meta.discourse.org/u/Jagster)
#### Post date: [March 11, 2022, 12:27pm UTC](https://meta.discourse.org/t/user-unable-to-login/220703/5 "2022-03-11T12:27:48Z")

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Or using same internet provider.

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### Author: ![RGJ](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/rgj/32/523185_2.png) [@RGJ](https://meta.discourse.org/u/RGJ)
#### Post date: [March 11, 2022, 3:35pm UTC](https://meta.discourse.org/t/user-unable-to-login/220703/6 "2022-03-11T15:35:46Z")

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No, if you’re using the same internet provider then you’re not sharing an IP address.

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### Author: ![itsbhanusharma](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/itsbhanusharma/32/180717_2.png) [@itsbhanusharma](https://meta.discourse.org/u/itsbhanusharma)
#### Post date: [March 11, 2022, 3:56pm UTC](https://meta.discourse.org/t/user-unable-to-login/220703/7 "2022-03-11T15:56:00Z")

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You could be sharing the IP if you’re on a cellular carrier in India using CGNAT.