Usernames and Staged Users

I have a new user who chose his username to be Fred, it said it was available but assigned him Fred1.

There is an existing staged user named Fred. Is it possible the signup dialog is not checking for staged usernames?

Correction: This user asked for his username to be his ham callsign (not Fred).

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My new users are not getting the username they are asking for. Latest report is a user requested his ham call (which are typically 1 or 2 letters, followed by a number, followed by 1 to 3 letters. ie wd6awp) and it gave him his first and last name with an underscore between.

Ant clue what might be going on here?

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