# משתמשים מקבלים הודעת שגיאה "רמת האמון של החשבון שלך אינה מספקת..." דרך אימייל
**URL:** https://meta.discourse.org/t/users-are-getting-your-account-does-not-have-the-required-trust-level-error-message-via-email/325299
**Category:** Support
**Created:** [6 בספטמבר, 2024, 12:13pm UTC](https://meta.discourse.org/t/users-are-getting-your-account-does-not-have-the-required-trust-level-error-message-via-email/325299 "2024-09-06T12:13:39Z")
**Posts on this page:** 12
**Page:** 1
### Author:  [@exlabs](https://meta.discourse.org/u/exlabs)
#### Post date: [6 בספטמבר, 2024, 12:13pm UTC](https://meta.discourse.org/t/users-are-getting-your-account-does-not-have-the-required-trust-level-error-message-via-email/325299/1 "2024-09-06T12:13:39Z")
We are enjoying using Discourse very much be have a specific issues I’d like to resolve.
We have two ways users can ask for support:
1. Join the forum and ask a question
2. Send a mail to our support email, which creates a new topic in a private category.
When a user makes an account and then sends an email to our support email they are receiving a automated reply from Discourse telling them that,
> Your account does not have the required trust level to post new topics to this email address.
I am unsure how to fix this?
I found this settings but cannot test this will work?
---
### Author:  [@Moin](https://meta.discourse.org/u/Moin)
#### Post date: [6 בספטמבר, 2024, 12:21pm UTC](https://meta.discourse.org/t/users-are-getting-your-account-does-not-have-the-required-trust-level-error-message-via-email/325299/2 "2024-09-06T12:21:50Z")
After reading [Making `email in min trust` site setting more consistent with `Accept email from anonymous users without account` category setting](https://meta.discourse.org/t/making-email-in-min-trust-site-setting-more-consistent-with-accept-email-from-anonymous-users-without-account-category-setting/258480) I think it is likely the `email in allowed groups` setting
Are your users allowed to post in that private category?
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### Author:  [@exlabs](https://meta.discourse.org/u/exlabs)
#### Post date: [6 בספטמבר, 2024, 12:33pm UTC](https://meta.discourse.org/t/users-are-getting-your-account-does-not-have-the-required-trust-level-error-message-via-email/325299/3 "2024-09-06T12:33:15Z")
Yes! A private category.
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### Author:  [@JammyDodger](https://meta.discourse.org/u/JammyDodger)
#### Post date: [6 בספטמבר, 2024, 12:44pm UTC](https://meta.discourse.org/t/users-are-getting-your-account-does-not-have-the-required-trust-level-error-message-via-email/325299/4 "2024-09-06T12:44:51Z")
I think having email-in set up for a group inbox works better for this (currently, at least)
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### Author:  [@exlabs](https://meta.discourse.org/u/exlabs)
#### Post date: [6 בספטמבר, 2024, 3:12pm UTC](https://meta.discourse.org/t/users-are-getting-your-account-does-not-have-the-required-trust-level-error-message-via-email/325299/5 "2024-09-06T15:12:32Z")
Hey Jammy,
Sorry to hear you are leaving. Thanks so much for all the help getting us started.
So I have set
- `send email messages allowed groups` and added all trust levels.
- `email in allowed groups` and added all trust levels.
None of these worked, unfortunately.
Maybe because we are using a private category is the problem?
I need something that is equivalent to this in the category settings, that will let people post but, counterintuitively, not see the category, but because the emails are doing to the posting that is fine.
I have this settings enabled, does that cause a problem? I enabled it so that when the use comes over to join the site there is continuity.
---
### Author:  [@SaraDev](https://meta.discourse.org/u/SaraDev)
#### Post date: [6 בספטמבר, 2024, 7:26pm UTC](https://meta.discourse.org/t/users-are-getting-your-account-does-not-have-the-required-trust-level-error-message-via-email/325299/7 "2024-09-06T19:26:20Z")
Hi Daniel,
> [@exlabs](#):
>
> I need something that is equivalent to this in the category settings, that will let people post but, counterintuitively, not see the category, but because the emails are doing to the posting that is fine.
The feature you’re looking for, where users are allowed to post but cannot see the category itself, is not directly supported by the default Discourse settings.
You could enable the `Accept emails from anonymous users with no accounts` for your category to allow users without a Discourse account to post to it via email.
However, if the user does have an account, your current security settings will prevent them from creating posts, unless the `Create` checkbox under security is checked for a group that they belong to - keeping in mind that they would need to be able to `See` the category in order to create topics in the category.
---
### Author:  [@maiki](https://meta.discourse.org/u/maiki)
#### Post date: [6 בספטמבר, 2024, 7:32pm UTC](https://meta.discourse.org/t/users-are-getting-your-account-does-not-have-the-required-trust-level-error-message-via-email/325299/8 "2024-09-06T19:32:48Z")
> [@exlabs](#):
>
> Send a mail to our support email, which creates a new topic in a private category.
Which features of a private category are you using? Have you considered using a group inbox?
Rather than a private category, all incoming email is turned into a personal message. Any of your staff users in that group would see it, and users could sign up and see only their PMs. This is how we run our team inbox here at Discourse!
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### Author:  [@exlabs](https://meta.discourse.org/u/exlabs)
#### Post date: [6 בספטמבר, 2024, 7:43pm UTC](https://meta.discourse.org/t/users-are-getting-your-account-does-not-have-the-required-trust-level-error-message-via-email/325299/9 "2024-09-06T19:43:57Z")
@maiki @SaraDev thanks so much for the helpful and detailed replies!
I can confirm I have the “Accept emails from anonymous users with no accounts” enabled on the private category.
We have chosen to use categories rather than groups because theses are support email; we would like to move good questions over to the visible part of the side once they have been answered.
Can anyone suggest a workaround on how to use this with categories. I hope this use case can be supported some how?
---
### Author:  [@Moin](https://meta.discourse.org/u/Moin)
#### Post date: [6 בספטמבר, 2024, 7:53pm UTC](https://meta.discourse.org/t/users-are-getting-your-account-does-not-have-the-required-trust-level-error-message-via-email/325299/10 "2024-09-06T19:53:37Z")
> [@exlabs](#):
>
> I hope this use case can be supported some how?
I guess currently not
> [@Category not accepting "anonymous email" from known users](https://meta.discourse.org/t/category-not-accepting-anonymous-email-from-known-users/42871):
>
> Reproduce: Have a “private” category that only has create/reply/see access for members of a specific group. No other permissions. Enable “anonymous email in” for that specific via a unique working alias to the incoming POP account. Have a non-staff user that is not a member of the group send an email report in to the category email address from the email address associated with their account. Send in an email from an account not associated with any known Discourse account. Expected Behavior: …
But you can also publish the message from the group inbox to a category with the 'make public topic" option in the wrench menu.
So using a group inbox could be your workaround
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### Author:  [@maiki](https://meta.discourse.org/u/maiki)
#### Post date: [6 בספטמבר, 2024, 7:54pm UTC](https://meta.discourse.org/t/users-are-getting-your-account-does-not-have-the-required-trust-level-error-message-via-email/325299/11 "2024-09-06T19:54:14Z")
> [@exlabs](#):
>
> We have chosen to use categories rather than groups because theses are support email; we would like to move good questions over to the visible part of the side once they have been answered.
It is a different set of permissions, but topics and PMs may be converted back and forth. FYI. 🙂
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### Author:  [@exlabs](https://meta.discourse.org/u/exlabs)
#### Post date: [9 בספטמבר, 2024, 1:35pm UTC](https://meta.discourse.org/t/users-are-getting-your-account-does-not-have-the-required-trust-level-error-message-via-email/325299/12 "2024-09-09T13:35:00Z")
I just realised that disabling the _Email Reject Insufficient Trust Level_ is actually a perfect solution to this problem.
Can I disable this email from being sent?
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### Author:  [@exlabs](https://meta.discourse.org/u/exlabs)
#### Post date: [3 בינואר, 2025, 1:08pm UTC](https://meta.discourse.org/t/users-are-getting-your-account-does-not-have-the-required-trust-level-error-message-via-email/325299/13 "2025-01-03T13:08:42Z")
Is it possible to disable specific emails from being sent?