# Users are getting "Your account does not have the required trust level..." error message via email

**URL:** <https://meta.discourse.org/t/users-are-getting-your-account-does-not-have-the-required-trust-level-error-message-via-email/325299>\
**Category:** Product Support\
**Created:** [September 6, 2024, 12:13pm UTC](https://meta.discourse.org/t/users-are-getting-your-account-does-not-have-the-required-trust-level-error-message-via-email/325299 "2024-09-06T12:13:39Z")\
**Posts on this page:** 1\
**Showing post:** 1

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**Author:** ![exlabs](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/exlabs/32/437527_2.png) [@exlabs](https://meta.discourse.org/u/exlabs)\
**Post date:** [September 6, 2024, 12:13pm UTC](https://meta.discourse.org/t/users-are-getting-your-account-does-not-have-the-required-trust-level-error-message-via-email/325299/1 "2024-09-06T12:13:39Z")

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We are enjoying using Discourse very much be have a specific issues I’d like to resolve.

We have two ways users can ask for support:

1. Join the forum and ask a question
2. Send a mail to our support email, which creates a new topic in a private category.

When a user makes an account and then sends an email to our support email they are receiving a automated reply from Discourse telling them that,

> Your account does not have the required trust level to post new topics to this email address.

I am unsure how to fix this?

I found this settings but cannot test this will work?

 ![image](https://global.discourse-cdn.com/meta/original/4X/3/2/a/32a8d0a45f9538a3603aec190b7358198362f4da.png)

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_[View the full topic](https://meta.discourse.org/t/users-are-getting-your-account-does-not-have-the-required-trust-level-error-message-via-email/325299)._