# Users are getting "Your account does not have the required trust level..." error message via email

**URL:** <https://meta.discourse.org/t/users-are-getting-your-account-does-not-have-the-required-trust-level-error-message-via-email/325299>\
**Category:** Product Support\
**Created:** [September 6, 2024, 12:13pm UTC](https://meta.discourse.org/t/users-are-getting-your-account-does-not-have-the-required-trust-level-error-message-via-email/325299 "2024-09-06T12:13:39Z")\
**Posts on this page:** 1\
**Showing post:** 9

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**Author:** ![exlabs](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/exlabs/32/437527_2.png) [@exlabs](https://meta.discourse.org/u/exlabs)\
**Post date:** [September 6, 2024, 7:43pm UTC](https://meta.discourse.org/t/users-are-getting-your-account-does-not-have-the-required-trust-level-error-message-via-email/325299/9 "2024-09-06T19:43:57Z")

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@maiki @SaraDev thanks so much for the helpful and detailed replies!

I can confirm I have the “Accept emails from anonymous users with no accounts” enabled on the private category.

We have chosen to use categories rather than groups because theses are support email; we would like to move good questions over to the visible part of the side once they have been answered.

Can anyone suggest a workaround on how to use this with categories. I hope this use case can be supported some how?

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_[View the full topic](https://meta.discourse.org/t/users-are-getting-your-account-does-not-have-the-required-trust-level-error-message-via-email/325299)._