Users are encountering the error “Your account does not have the required trust level to post new topics to this email address” when sending support emails that auto-create topics in a private category. exlabs seeks a solution to allow users with accounts to post via email without requiring visibility of the private category — a feature not natively supported. Suggestions include enabling “Accept emails from anonymous users with no accounts” SaraDev, using a group inbox instead of a private category maiki, or converting PMs to public topics Moin. exlabs confirms the anonymous email setting is enabled but still faces issues. Later, exlabs discovers that disabling “Email Reject Insufficient Trust Level” may resolve the issue and asks if specific automated emails can be disabled entirely exlabs. The core challenge remains: supporting email-in for known users into private categories without exposing the category — currently unsupported, though workarounds exist via group inboxes or topic conversion.
Sorry to hear you are leaving. Thanks so much for all the help getting us started.
So I have set
send email messages allowed groups and added all trust levels.
email in allowed groups and added all trust levels.
None of these worked, unfortunately.
Maybe because we are using a private category is the problem?
I need something that is equivalent to this in the category settings, that will let people post but, counterintuitively, not see the category, but because the emails are doing to the posting that is fine.
The feature you’re looking for, where users are allowed to post but cannot see the category itself, is not directly supported by the default Discourse settings.
You could enable the Accept emails from anonymous users with no accounts for your category to allow users without a Discourse account to post to it via email.
However, if the user does have an account, your current security settings will prevent them from creating posts, unless the Create checkbox under security is checked for a group that they belong to - keeping in mind that they would need to be able to See the category in order to create topics in the category.
Which features of a private category are you using? Have you considered using a group inbox?
Rather than a private category, all incoming email is turned into a personal message. Any of your staff users in that group would see it, and users could sign up and see only their PMs. This is how we run our team inbox here at Discourse!
@maiki@SaraDev thanks so much for the helpful and detailed replies!
I can confirm I have the “Accept emails from anonymous users with no accounts” enabled on the private category.
We have chosen to use categories rather than groups because theses are support email; we would like to move good questions over to the visible part of the side once they have been answered.
Can anyone suggest a workaround on how to use this with categories. I hope this use case can be supported some how?
