# Users are receiving emails even when everything is set up to not send email notifications

**URL:** https://meta.discourse.org/t/users-are-receiving-emails-even-when-everything-is-set-up-to-not-send-email-notifications/259835
**Category:** Support
**Created:** [March 29, 2023, 11:12am UTC](https://meta.discourse.org/t/users-are-receiving-emails-even-when-everything-is-set-up-to-not-send-email-notifications/259835 "2023-03-29T11:12:28Z")
**Posts on this page:** 1
**Showing post:** 2

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### Author: ![JammyDodger](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/jammydodger/32/254611_2.png) [@JammyDodger](https://meta.discourse.org/u/JammyDodger)
#### Post date: [March 29, 2023, 11:26am UTC](https://meta.discourse.org/t/users-are-receiving-emails-even-when-everything-is-set-up-to-not-send-email-notifications/259835/2 "2023-03-29T11:26:47Z")

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> [@Crius](#):
>
> I impersonated the user to be sure there wasn’t some issue and enabled the visibility for the setting again to verify and, indeed, the settings have not being changed despite the options in admin panel telling me they would.

When applying the changes historically it would only reset the default value for those who had not picked a preference manually so as not to override any invidual choices (eg. turning on email for those who had opted out). The number it provides should tell you how many users it affected, which would be only those elligible and not necessarily the total amount of users.

You should be able to set the values using the rails console for those user preferences. 👍 There should be some tips in this topic [Edit a user preference for everyone or a subset of users](https://meta.discourse.org/t/edit-a-user-preference-for-everyone-or-a-subset-of-users/25162#stop-sending-emails-to-active-users-4)

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