I’m preparing a new forum for launch. Self-hosted Discourse (2.6.0.beta1) on DigitalOcean (btw, I’m still amazed that you give this gem away for free). Everything worked great and all users (including myself) had avatars. Then, at one specific moment, without any modifications of forum’s config, I …

User profile pictures gets pulled from Gavatar if they have a gravatar account. I am not sure how often this pull happens, but there is a way to force download them If you must, update it for everyone you can run: ./launcher enter app rails r 'UserAvatar.find_each {|u| print "."; u.update_gravatar…

@IAmGav , thanks for your recommendation. Unfortunately, even after performing this step and waiting for 30 mins there are still no avatars shown.

I spent several hours on this issue, but couldn’t find a solution. Restoring from backup didn’t help either :frowning: Found this issue from 2018: How to fix user avatar? As far as I can tell, the problem there was some incompatibility between Discourse’s internal components. Can I experience some…

A few recommendation: Look at the URL of one of the bad images, what happens if you paste ?a at the end of the URL does the image start working? Can you fix a single user by hand (switch to letter, upload an avatar, switch to avatar, refresh avatar) Are your images local or on s3?

@sam Images are local. Appending ?a at the end of image’s URL didn’t help. Interestingly, I can still see my own image on preferences pages (but it’s not the case for other users). URL-wise, the following happens: URL of my image from the main page resolves to default placeholder (even with ?a):…

Hi @Vasiliy Before you build an entire new instance for this issue; you might consider checking the job scheduler (sidekiq) to see if it is operating property, if there are any failed jobs, is the job queue backed up, etc. your.cooldiscoursesite.com/sidekiq Just a thought… Also, you might al…

@neounix Thanks for your suggestions. I couldn’t spend any more time debugging this problem right now, so I already created a new forum. Works alright so far. Frankly, I feel a bit stupid that it didn’t occur to me to check the logs. Not that I would expect to understand what they say, but I shou…

Users' avatars disappeared

Support

Overgrow August 5, 2020, 7:57am 7

Check also this topic: Avatars lost after restore. How to get them back?

Topic		Replies	Views
How to fix user avatar? Support	16	3064	September 15, 2018
How to restore avatars Support	3	897	May 1, 2020
Some user's avatar is changed to default gray icon after upgrading discourse to 2.8.0.beta1 Support	2	666	May 21, 2021
Uploaded avatar or gravatar not working Support	9	1259	April 11, 2019
phpBB to Discourse, Avatars are not displaying Support	7	1617	November 24, 2017

Users' avatars disappeared

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