# Users cannot request to join group

**URL:** <https://meta.discourse.org/t/users-cannot-request-to-join-group/280333>\
**Category:** Product Support\
**Created:** [September 27, 2023, 4:14pm UTC](https://meta.discourse.org/t/users-cannot-request-to-join-group/280333 "2023-09-27T16:14:48Z")\
**Posts on this page:** 1\
**Showing post:** 1

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**Author:** ![JoeD](https://avatars.discourse-cdn.com/v4/letter/j/77aa72/32.png) [@JoeD](https://meta.discourse.org/u/JoeD)\
**Post date:** [September 27, 2023, 4:14pm UTC](https://meta.discourse.org/t/users-cannot-request-to-join-group/280333/1 "2023-09-27T16:14:48Z")

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At some point in the past month or so, users lost the ability to request membership of a key group that we use to gate access to the majority of the forum and I’m unsure why.

I’ve searched on the topic and only see old mentions of it, mostly in 2017 when the request mechanism was changing, but nothing in 2023.

 ![image](https://global.discourse-cdn.com/meta/original/4X/d/a/0/da0249807c55f5600395e7d887a74ca756664d14.png)

 ![image](https://global.discourse-cdn.com/meta/original/4X/1/d/0/1d00dd3f03d69a0d19e709dd9eb93089c2b3c535.png)

Submit request button greyed out (has a red circle with line through it on mouseover):

 ![image](https://global.discourse-cdn.com/meta/original/4X/c/a/1/ca11c9038616455202b9dbefe5e174b119a04aa6.png)

Any ideas on what could’ve gone wrong here? I tried it as a dummy TL0 and TL1 user, neither could submit.

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