# Users can't check notifications
**URL:** https://meta.discourse.org/t/users-cant-check-notifications/163696
**Category:** Support
**Created:** [September 10, 2020, 11:23pm UTC](https://meta.discourse.org/t/users-cant-check-notifications/163696 "2020-09-10T23:23:55Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@b481](https://meta.discourse.org/u/b481)
#### Post date: [September 10, 2020, 11:23pm UTC](https://meta.discourse.org/t/users-cant-check-notifications/163696/1 "2020-09-10T23:23:56Z")
A few users on my forum are unable to use the notification dropdown. I thought it was maybe a device thing, or something based on trust levels, but I used my test account (trust level 1) I use to see things from the end user’s perspective from numerous devices and browsers, and it worked fine.
However, then I used the “impersonate” feature on one of these users, I couldn’t get the notifications to load from their perspective; when I click the hamburger menu, it does drop down, the spinner just endlessly loops, though the little blue bubble next to the avatar in the header indicating there is a notification is present. Is there anywhere I can look so I can troubleshoot this and/or tell where it’s coming from? I’m also on the newest version of Discourse as of writing.
---
### Author:  [@Qursch](https://meta.discourse.org/u/Qursch)
#### Post date: [September 10, 2020, 11:53pm UTC](https://meta.discourse.org/t/users-cant-check-notifications/163696/2 "2020-09-10T23:53:39Z")
You can check your browsers console, or go to your sites logs. (`forum.sitename.com/logs`)
> **EDIT** - Try enabling [safe mode](https://meta.discourse.org/t/53504?silent=true), and see if you (when impersinating these users) are still unable to load notifications.
---
### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [September 11, 2020, 12:37am UTC](https://meta.discourse.org/t/users-cant-check-notifications/163696/3 "2020-09-11T00:37:05Z")
Are you running any third-party plugins? Is this a new Discourse install, did it ever work correctly?
---
### Author:  [@b481](https://meta.discourse.org/u/b481)
#### Post date: [September 11, 2020, 1:27am UTC](https://meta.discourse.org/t/users-cant-check-notifications/163696/4 "2020-09-11T01:27:29Z")
There was just a new update to Docker Manager, and so I updated that. I also got ride of the ProCourse Installer plugin and now users are reporting that it’s functioning again. So it was likely one of those two things causing the problem.
---
### Author:  [@system](https://meta.discourse.org/u/system)
#### Post date: [October 11, 2020, 1:38am UTC](https://meta.discourse.org/t/users-cant-check-notifications/163696/5 "2020-10-11T01:38:42Z")
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.