# Users can't make new account (register error)
**URL:** https://meta.discourse.org/t/users-cant-make-new-account-register-error/251002
**Category:** Support
**Created:** [January 7, 2023, 7:58am UTC](https://meta.discourse.org/t/users-cant-make-new-account-register-error/251002 "2023-01-07T07:58:30Z")
**Posts on this page:** 15
**Page:** 1
### Author:  [@undasein](https://meta.discourse.org/u/undasein)
#### Post date: [January 7, 2023, 7:58am UTC](https://meta.discourse.org/t/users-cant-make-new-account-register-error/251002/1 "2023-01-07T07:58:31Z")
Today I notice that users can’t create new user account. You can reproduce it at [www.llastres.com](http://www.llastres.com)
The error is related to email (in use), I didn’t made any change in config lately, if it helps.
---
### Author:  [@undasein](https://meta.discourse.org/u/undasein)
#### Post date: [January 7, 2023, 10:23am UTC](https://meta.discourse.org/t/users-cant-make-new-account-register-error/251002/2 "2023-01-07T10:23:15Z")
Obviously, the email isn’t in the database
---
### Author:  [@JammyDodger](https://meta.discourse.org/u/JammyDodger)
#### Post date: [January 7, 2023, 10:49am UTC](https://meta.discourse.org/t/users-cant-make-new-account-register-error/251002/3 "2023-01-07T10:49:44Z")
I’ve just had time for a quick test run and I can see an error in the console about the email check - `XHRGEThttps://llastres.com/u/check_email?email=jammydodger@jammydodger.monster [HTTP/1.1 500 Internal Server Error 0ms]`
I’m not seeing the same on my test site (updated this morning). Is there anything notable about your set-up that could provide some clues? Plugins, customisations, etc?
---
### Author:  [@undasein](https://meta.discourse.org/u/undasein)
#### Post date: [January 7, 2023, 11:09am UTC](https://meta.discourse.org/t/users-cant-make-new-account-register-error/251002/4 "2023-01-07T11:09:01Z")
No customizations or weird code, only oficial plugins and theme components.
I’m on latest build and everything is update.
---
### Author:  [@rorycb](https://meta.discourse.org/u/rorycb)
#### Post date: [January 7, 2023, 1:36pm UTC](https://meta.discourse.org/t/users-cant-make-new-account-register-error/251002/5 "2023-01-07T13:36:02Z")
Anything showing up in the logs? Should be at [https://llastres.com/logs/](https://llastres.com/logs/) - The 500 error Jammy is seeing would mean something is going wrong server side
---
### Author:  [@undasein](https://meta.discourse.org/u/undasein)
#### Post date: [January 7, 2023, 3:08pm UTC](https://meta.discourse.org/t/users-cant-make-new-account-register-error/251002/6 "2023-01-07T15:08:07Z")
This is new for me, can’t figure out how to fix this warnings 🥺
---
### Author:  [@undasein](https://meta.discourse.org/u/undasein)
#### Post date: [January 7, 2023, 3:16pm UTC](https://meta.discourse.org/t/users-cant-make-new-account-register-error/251002/7 "2023-01-07T15:16:45Z")
Last four warnings:
> **4**
>
> Message
>
> (facebook) Authentication failure! no\_authorization\_code: OmniAuth::Strategies::Facebook::NoAuthorizationCodeError, must pass either a `code` (via URL or by an `fbsr_XXX` signed request cookie)
>
> Backtrace
>
> /var/www/discourse/vendor/bundle/ruby/2.7.0/gems/omniauth-1.9.2/lib/omniauth/strategy.rb:163:in `log' /var/www/discourse/vendor/bundle/ruby/2.7.0/gems/omniauth-1.9.2/lib/omniauth/strategy.rb:486:in `fail!’
> /var/www/discourse/vendor/bundle/ruby/2.7.0/gems/omniauth-facebook-9.0.0/lib/omniauth/strategies/facebook.rb:75:in `rescue in callback_phase' /var/www/discourse/vendor/bundle/ruby/2.7.0/gems/omniauth-facebook-9.0.0/lib/omniauth/strategies/facebook.rb:70:in `callback\_phase’
> /var/www/discourse/vendor/bundle/ruby/2.7.0/gems/omniauth-1.9.2/lib/omniauth/strategy.rb:238:in `callback_call' /var/www/discourse/vendor/bundle/ruby/2.7.0/gems/omniauth-1.9.2/lib/omniauth/strategy.rb:189:in `call!’
> /var/www/discourse/vendor/bundle/ruby/2.7.0/gems/omniauth-1.9.2/lib/omniauth/strategy.rb:169:in `call' /var/www/discourse/vendor/bundle/ruby/2.7.0/gems/omniauth-1.9.2/lib/omniauth/builder.rb:45:in `call’
> /var/www/discourse/lib/middleware/omniauth\_bypass\_middleware.rb:50:in `call' /var/www/discourse/vendor/bundle/ruby/2.7.0/gems/rack-2.2.4/lib/rack/tempfile_reaper.rb:15:in `call’
>
> Env
>
> HTTP HOSTS: [llastres.com](http://llastres.com)
> **3**
>
> Message (3 copies reported)
>
> RegexpError (target of repeat operator is not specified: /@(.+.)?(mailinator.com|\*.ru)$/i)
> lib/validators/email\_validator.rb:45:in `initialize' lib/validators/email_validator.rb:45:in `new’
> lib/validators/email\_validator.rb:45:in `email_in_restriction_setting?' lib/validators/email_validator.rb:29:in `allowed?’
> app/controllers/users\_controller.rb:545:in `check_email' app/controllers/application_controller.rb:413:in `block in with\_resolved\_locale’
> app/controllers/application\_controller.rb:413:in `with_resolved_locale' lib/middleware/omniauth_bypass_middleware.rb:71:in `call’
> lib/content\_security\_policy/middleware.rb:12:in `call' lib/middleware/anonymous_cache.rb:368:in `call’
> config/initializers/100-quiet\_logger.rb:23:in `call' config/initializers/100-silence_logger.rb:31:in `call’
> lib/middleware/enforce\_hostname.rb:23:in `call' lib/middleware/request_tracker.rb:222:in `call’
>
> Backtrace
>
> lib/validators/email\_validator.rb:45:in `initialize' lib/validators/email_validator.rb:45:in `new’
> lib/validators/email\_validator.rb:45:in `email_in_restriction_setting?' lib/validators/email_validator.rb:29:in `allowed?’
> app/controllers/users\_controller.rb:545:in `check_email' actionpack (7.0.3.1) lib/action_controller/metal/basic_implicit_render.rb:6:in `send\_action’
> actionpack (7.0.3.1) lib/abstract\_controller/base.rb:215:in `process_action' actionpack (7.0.3.1) lib/action_controller/metal/rendering.rb:53:in `process\_action’
> actionpack (7.0.3.1) lib/abstract\_controller/callbacks.rb:234:in `block in process_action' activesupport (7.0.3.1) lib/active_support/callbacks.rb:118:in `block in run\_callbacks’
>
> Env
>
> HTTP HOSTS: [llastres.com](http://llastres.com)
> **2**
>
> Message (13 copies reported)
>
> RegexpError (target of repeat operator is not specified: /@(.+.)?(mailinator.com|\*.ru)$/i)
> lib/validators/email\_validator.rb:45:in `initialize' lib/validators/email_validator.rb:45:in `new’
> lib/validators/email\_validator.rb:45:in `email_in_restriction_setting?' lib/validators/email_validator.rb:29:in `allowed?’
> app/controllers/users\_controller.rb:545:in `check_email' app/controllers/application_controller.rb:413:in `block in with\_resolved\_locale’
> app/controllers/application\_controller.rb:413:in `with_resolved_locale' lib/middleware/omniauth_bypass_middleware.rb:71:in `call’
> lib/content\_security\_policy/middleware.rb:12:in `call' lib/middleware/anonymous_cache.rb:366:in `call’
> config/initializers/100-quiet\_logger.rb:23:in `call' config/initializers/100-silence_logger.rb:31:in `call’
> lib/middleware/enforce\_hostname.rb:23:in `call' lib/middleware/request_tracker.rb:222:in `call’
>
> Backtrace
>
> lib/validators/email\_validator.rb:45:in `initialize' lib/validators/email_validator.rb:45:in `new’
> lib/validators/email\_validator.rb:45:in `email_in_restriction_setting?' lib/validators/email_validator.rb:29:in `allowed?’
> app/controllers/users\_controller.rb:545:in `check_email' actionpack (7.0.3.1) lib/action_controller/metal/basic_implicit_render.rb:6:in `send\_action’
> actionpack (7.0.3.1) lib/abstract\_controller/base.rb:215:in `process_action' actionpack (7.0.3.1) lib/action_controller/metal/rendering.rb:53:in `process\_action’
> actionpack (7.0.3.1) lib/abstract\_controller/callbacks.rb:234:in `block in process_action' activesupport (7.0.3.1) lib/active_support/callbacks.rb:118:in `block in run\_callbacks’
>
> Env
>
> HTTP HOSTS: [llastres.com](http://llastres.com)
> **1**
>
> Message (17 copies reported)
>
> RegexpError (target of repeat operator is not specified: /@(.+.)?(mailinator.com|\*.ru)$/i)
> lib/validators/email\_validator.rb:45:in `initialize' lib/validators/email_validator.rb:45:in `new’
> lib/validators/email\_validator.rb:45:in `email_in_restriction_setting?' lib/validators/email_validator.rb:29:in `allowed?’
> lib/validators/email\_validator.rb:15:in `validate_each' app/controllers/users_controller.rb:664:in `create’
> app/controllers/application\_controller.rb:413:in `block in with_resolved_locale' app/controllers/application_controller.rb:413:in `with\_resolved\_locale’
> lib/middleware/omniauth\_bypass\_middleware.rb:71:in `call' lib/content_security_policy/middleware.rb:12:in `call’
> lib/middleware/anonymous\_cache.rb:368:in `call' config/initializers/100-quiet_logger.rb:23:in `call’
> config/initializers/100-silence\_logger.rb:31:in `call' lib/middleware/enforce_hostname.rb:23:in `call’
> lib/middleware/request\_tracker.rb:209:in `call’
>
> Backtrace
>
> lib/validators/email\_validator.rb:45:in `initialize' lib/validators/email_validator.rb:45:in `new’
> lib/validators/email\_validator.rb:45:in `email_in_restriction_setting?' lib/validators/email_validator.rb:29:in `allowed?’
> lib/validators/email\_validator.rb:15:in `validate_each' activemodel (7.0.3.1) lib/active_model/validator.rb:153:in `block in validate’
> activemodel (7.0.3.1) lib/active\_model/validator.rb:149:in `each' activemodel (7.0.3.1) lib/active_model/validator.rb:149:in `validate’
> activesupport (7.0.3.1) lib/active\_support/callbacks.rb:423:in `block in make_lambda' activesupport (7.0.3.1) lib/active_support/callbacks.rb:180:in `block (2 levels) in halting\_and\_conditional’
>
> Env
>
> HTTP HOSTS: [llastres.com](http://llastres.com)
---
### Author:  [@rorycb](https://meta.discourse.org/u/rorycb)
#### Post date: [January 7, 2023, 7:20pm UTC](https://meta.discourse.org/t/users-cant-make-new-account-register-error/251002/8 "2023-01-07T19:20:07Z")
I don’t have an answer for you, I don’t know the code well enough - but it seems like it is either something with the _blocked email domains_ setting (do you have anything in there?) or the _normalize emails_ setting if you’ve got that turned on?
Hopefully someone else has better knowledge of that code who can give you something more concrete.
---
### Author:  [@undasein](https://meta.discourse.org/u/undasein)
#### Post date: [January 7, 2023, 7:39pm UTC](https://meta.discourse.org/t/users-cant-make-new-account-register-error/251002/9 "2023-01-07T19:39:45Z")
Hey Rory! Sorry, I was busy and can’t update. I empty `blocked email domains` and now It seems to work. I cleared the logs too. I’ll be monitoring the system for new warnings.
---
### Author:  [@Stephen](https://meta.discourse.org/u/Stephen)
#### Post date: [January 7, 2023, 8:49pm UTC](https://meta.discourse.org/t/users-cant-make-new-account-register-error/251002/10 "2023-01-07T20:49:50Z")
It would be helpful if you could share whatever was in the blocked emails domain field.
---
### Author:  [@undasein](https://meta.discourse.org/u/undasein)
#### Post date: [January 7, 2023, 9:24pm UTC](https://meta.discourse.org/t/users-cant-make-new-account-register-error/251002/11 "2023-01-07T21:24:44Z")
Two fields:
` mailinator.com`
`*.ru`
---
### Author:  [@twofoursixeight](https://meta.discourse.org/u/twofoursixeight)
#### Post date: [January 7, 2023, 11:58pm UTC](https://meta.discourse.org/t/users-cant-make-new-account-register-error/251002/12 "2023-01-07T23:58:10Z")
@undasein, I tried to create a new account on your forum and it worked on my end.
[https://llastres.com/u/twofoursixeight/summary](https://llastres.com/u/twofoursixeight/summary)
---
### Author:  [@JammyDodger](https://meta.discourse.org/u/JammyDodger)
#### Post date: [January 8, 2023, 6:12am UTC](https://meta.discourse.org/t/users-cant-make-new-account-register-error/251002/13 "2023-01-08T06:12:44Z")
Just to link this up - @Stephen has created a #Contribute > Bug topic:
> [@Use of an asterisk in blocked email domains prevents registration from any email address](https://meta.discourse.org/t/use-of-an-asterisk-in-blocked-email-domains-prevents-registration-from-any-email-address/251024/1):
>
> Per this topic: [Users can't make new account (register error)](https://meta.discourse.org/t/users-cant-make-new-account-register-error/251002/) I’ve been testing various permutations of blocked email domains and ascertained that if an admin includes an asterisk as a wildcard then all registrations will fail. To replicate I added \*.mail.ru as a blocked domain on a test site. I tried to register from both a gmail account and a .co.uk - both attempts were met with: Something went wrong, perhaps this email is already registered, try the forgot password link Wildcards aren’t ne…
I’m glad you managed to resolve it for your site though @undasein 👍
> [@undasein](#):
>
> `mailinator.com`
> `*.ru`
And if you remove the wildcard asterisk from `.ru` it should behave as you intended without blocking all sign ups.
---
### Author:  [@undasein](https://meta.discourse.org/u/undasein)
#### Post date: [January 8, 2023, 7:32am UTC](https://meta.discourse.org/t/users-cant-make-new-account-register-error/251002/14 "2023-01-08T07:32:52Z")
Thank you all for your help. Keep the good work!
---
### Author:  [@system](https://meta.discourse.org/u/system)
#### Post date: [February 7, 2023, 7:32am UTC](https://meta.discourse.org/t/users-cant-make-new-account-register-error/251002/15 "2023-02-07T07:32:58Z")
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.