Users Not Getting Activation Emails

We’ve gotten about 25 users sign up for our Discourse (, only to remain inactive. A few people have commented on Slack that they haven’t yet been able to complete sign up as there hasn’t been an activation e-mail sent.

It also was a bit choppy for me, even as an account leader. Any thoughts / tips on making this process smoother?

You’ve not given us any real information here for us to assist. Let’s start with:

  • Discourse version
  • How it was built - did you use the official installation guide, or something else?
  • Where it’s hosted
  • Email service being used to send activation emails - did you follow the recommendations or do something else?
  • Has email ever worked? Do certain mail domains receive email, but not others?