# Users not receiving registration emails
**URL:** https://meta.discourse.org/t/users-not-receiving-registration-emails/139527
**Category:** Support
**Created:** [January 23, 2020, 1:18pm UTC](https://meta.discourse.org/t/users-not-receiving-registration-emails/139527 "2020-01-23T13:18:37Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@HSMMJ](https://meta.discourse.org/u/HSMMJ)
#### Post date: [January 23, 2020, 1:18pm UTC](https://meta.discourse.org/t/users-not-receiving-registration-emails/139527/1 "2020-01-23T13:18:38Z")
We have started having a few new members who are unable to receive their registration emails. We’ve asked them to check spam and we have had them try more than once. Are there certain email clients who are unable to receive emails from a Discourse forum? Is there something we can do to help them, other than suggest they get a new email address? Thanks!
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### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [January 23, 2020, 1:38pm UTC](https://meta.discourse.org/t/users-not-receiving-registration-emails/139527/2 "2020-01-23T13:38:53Z")
Yahoo and outlook dot com email services are notorious for silently discarding email they don’t like, for any reason at all.
Are these users on the same email provider?
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### Author:  [@HSMMJ](https://meta.discourse.org/u/HSMMJ)
#### Post date: [January 23, 2020, 10:30pm UTC](https://meta.discourse.org/t/users-not-receiving-registration-emails/139527/4 "2020-01-23T22:30:41Z")
One was on Hotmail. The other was on some random email provider that I haven’t heard of before. I assumed that was the reason they couldn’t receive it, but just not sure how to best resolve that for them.
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### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [January 23, 2020, 10:31pm UTC](https://meta.discourse.org/t/users-not-receiving-registration-emails/139527/5 "2020-01-23T22:31:45Z")
Yes, hotmail/outlook are the same service and are absolutely notorious for silently dropping any and all mail they decide they don’t like.
There’s not much that can be done about it, unfortunately, other than urge people to switch to a more reliable mail provider.
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### Author:  [@HSMMJ](https://meta.discourse.org/u/HSMMJ)
#### Post date: [January 23, 2020, 10:32pm UTC](https://meta.discourse.org/t/users-not-receiving-registration-emails/139527/6 "2020-01-23T22:32:16Z")
Thanks so much! I appreciate your help!
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### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [January 23, 2020, 10:33pm UTC](https://meta.discourse.org/t/users-not-receiving-registration-emails/139527/7 "2020-01-23T22:33:28Z")
All you can really do is ask them to check their spam folder. If it’s not there, the provider silently dropped the mail.
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### Author:  [@system](https://meta.discourse.org/u/system)
#### Post date: [December 7, 2023, 8:37am UTC](https://meta.discourse.org/t/users-not-receiving-registration-emails/139527/8 "2023-12-07T08:37:39Z")
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### Author:  [@JammyDodger](https://meta.discourse.org/u/JammyDodger)
#### Post date: [December 7, 2023, 8:38am UTC](https://meta.discourse.org/t/users-not-receiving-registration-emails/139527/9 "2023-12-07T08:38:47Z")